Information Technology Operations Engineer

Location: New York, NY (Onsite – 3–4 days/week)

Employment Type: Full-Time (Permanent)

Position Overview

The IT Operations / Systems Engineer plays a critical, hands‑on role in maintaining and evolving a high‑availability hybrid infrastructure environment (Azure + on‑prem). This individual will be responsible for ensuring system performance, reliability, and scalability across a fast‑paced, mission‑critical environment.

This role sits at the intersection of systems, cloud, networking, and automation, requiring a strong technical foundation and the ability to troubleshoot complex issues in real time. The ideal candidate thrives under pressure, takes ownership, and proactively drives improvements across infrastructure and operations.

Key Responsibilities

Support day‑to‑day operations of IT infrastructure, including servers, networks, storage, cloud platforms, and enterprise applications

Monitor system performance, availability, and capacity; proactively identify and resolve issues

Troubleshoot infrastructure incidents across servers, networks, storage, and applications

Participate in on‑call rotation and provide after‑hours support as needed

Assist with deployment, configuration, and maintenance of Azure/AWS and on‑prem systems

Automate operational tasks using scripting and infrastructure‑as‑code tools

Perform system patching, upgrades, and vulnerability remediation

Collaborate with internal teams on deployments, upgrades, and infrastructure changes

Maintain documentation for systems, processes, and incident response procedures

Work with third‑party vendors to support and resolve infrastructure issues

Support backup, disaster recovery, and business continuity planning/testing

Analyze logs and metrics to identify root causes and recommend improvements

Enforce operational standards, policies, and best practices

Support identity and access management (IAM), including provisioning and security controls

Required Technical Skills

3–7+ years of hands‑on experience in IT operations, systems engineering, or infrastructure support

Strong experience in hybrid environments (Azure preferred; AWS/GCP acceptable)

Proficiency with:

Windows Server and/or Linux

Virtualization technologies

Networking fundamentals (TCP/IP, DNS, routing, firewalls, VPNs)

Experience with identity and access management:

Monitoring/observability tools (Splunk, Datadog, Grafana, ELK, LogicMonitor)

Familiarity with zero trust and modern network security:

Experience with enterprise storage (Dell EMC / Dell APEX preferred)

Understanding of backup, replication, and disaster recovery strategies

Experience with ITSM tools and ITIL processes

Key Attributes

Strong troubleshooting skills across multiple layers of the stack

Ability to work in a fast‑paced, high‑pressure environment

Strong communication and collaboration skills

Self‑starter with ownership mentality

Ability to manage multiple priorities simultaneously

Willingness to participate in on‑call rotation

Education

Bachelor’s degree in Computer Science, Information Technology, or related field (preferred)

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