Customer Service Representative

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Job Description

Job Title: Customer Service Representative I

Duration: 6+ Months Contract to hire

Work Schedule: Available shifts M-F - 9:30-6:00 PM EST; 9:00-5:30 PM

Pay: $13/hr. on W2 all inclusive.

Responsibilities

• Receive and place telephone calls.
• Perform data entry and use software programs.
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism.
• Document all calls and evaluate each account to determine if further research is necessary.
• Provide world‑class service to customers in an accurate, efficient, and professional manner.
• Meet productivity standards as set forth by management; identify and report trends in call drivers.
• Perform independent work with close attention to accuracy, adhering to practices and procedures.
• Handle approximately 50–60 calls a day.
• Assist patients for Rx re‑orders; occasionally speak with doctors/nurses.
• Initial training is roughly 2 weeks (9:00 AM – 5:30 PM) during this time.

Qualifications

• 2+ years of experience (open to retail customer service experience; call center experience is a plus).
• Recent college graduates or candidates with at least 6 months at previous employers are preferred; avoid job hoppers.
• Must be dependable and capable of reliable attendance.
• Must complete computer, typing, and math tests (math test given onsite).
• Right out of college or recent graduate experience.

Additional Information

There may be a possibility that workers will be temp to hire depending on performance and business need.

On permanent hire, the rate will increase to $14.50/hr.

Contact

To discuss this opportunity, feel free to reach Afaque Ahmed. Call on 732.582.0993 or email your resume to afaquea(at)mindlance.com.