Customer Service Representative

Dreisbach has been serving our customers with the pride and integrity of a family‑owned company for over 50 years. We are a Third Party Logistics provider; our core business is Refrigerated Warehousing and associated services. We are committed to superb customer service, reliability, innovation, agility and high quality employees. Our facilities and transportation divisions are strategically located to take advantage of business opportunities throughout the West Coast, whether it is international cargo through the Port of Oakland, retail and wholesale distribution or agribusiness from the Central Valley.

We are currently looking for qualified candidates to join our Customer Service Department.

Salary Range: $22.00–$24.00 per hour

Responsibilities

• Answer all questions/concerns for our customer
• Notifying the customer of any issues that arise
• Generate all customer orders as scheduled
• Generate work orders for the warehouse to perform the requested task by the customer
• Communicate customers' timelines, special needs, instructions, and requirements to our Operations team
• Monitor the customer’s inventory level and notify/email accounting for approval prior to clearing out their account
• Troubleshoot and resolve customer issues in a professional manner
• Generate written procedures for each account
• Assist in other areas as needed

Qualifications

• Previous customer service experience required; billing experience preferred
• Ability to multi task, trouble shoot, and work under pressure
• Applicants must be detail oriented, organized and highly accurate
• Computer skills including data entry, emails
• Excellent communication skills both verbally and written
• Successful candidates will be required to pass a post offer. pre‑employment drug screen.

We are an equal employment opportunity employer. We do not discriminate in recruitment, hiring or terms or conditions of employment on the basis of race, sex, pregnancy, color, national origin, sexual orientation, gender identity, gender expression, religion, age, physical disability, mental disability, genetic characteristics, military or veterans’ status, medical condition as defined under state law or any other basis prohibited by applicable federal, state or local law.