Information Technology Support Technician

IT Support Technician/Analyst

Oil and Gas – Denver, CO

With busy teams based in the region focused on supporting oilfield and corporate operations, we are seeking an experienced

IT Support Technician/Analyst

to support this growing business. Possessing

5+ years of desktop support experience , gained in a busy customer-centric environment, along with highly developed communication skills, will make you a strong candidate to add to this district.

While this is a very successful, industry-leading company, its employees will tell you it is more than that. They will share that the corporate culture is second to none, the work is both exciting and challenging, and the opportunity to build a meaningful and fulfilling career is open to all. Simply put, this is the “Best Darn Frac Company” in the market.

If you are seeking a

career—not just a job , are flexible to work overtime when needed, and understand that operations schedules are driven by customer demand and business requirements—and are willing to invest in us as we invest in you—we need to talk!

Position Summary

Reporting to the

IT Support Manager , this position is a standalone role supporting users in maintaining computers, phones, software, and other related systems. This position is part of a team of two serving as the main IT Support Technicians for all district-based users in this busy oilfield service location.

Supporting a wide variety of users (approximately

2,000 employees

in the region), including corporate personnel, district leadership, and occasionally field-based employees (Equipment Operators, Drivers, and Mechanics), your ability to

prioritize tickets, actively listen, troubleshoot issues, document resolutions, and follow up with users

is critical to business operations.

While you will perform routine support tasks, you will also participate in interesting project work. This is a fast-paced environment where attention to detail and ownership are essential. The IT Services team is collaborative and tight-knit, with each member taking

extreme ownership

of their role.

Duties and Responsibilities

Coordinate and provide IT support for all computer users in the district – primary point of contact

Level 2 troubleshooting for phones, computers, printers, and related systems

Repair software and hardware issues as they arise

Configure and deploy new equipment

Evaluate broken hardware and perform warranty coordination/repairs

Train users on operating systems, applications, and mobile devices as needed

Write user instructions and documentation when required

Maintain asset lists and internal IT databases

Travel occasionally to regional offices to support users

Manage and support IT projects as needed

You Bring

Minimum

3–5 years

of desktop support experience

Associates or Bachelor’s degree in Computer Science, Systems/Industrial Engineering, or equivalent experience

Strong communication and interpersonal skills

Strong analytical ability and sound judgment

Ability to translate technical concepts into non-technical language

Ability to work in a fast-paced environment

Self-starter mindset with process improvement focus

Valid driver’s license with clean MVR

Strong organizational and time-management skills

Commitment to safety and attention to detail

Positive attitude and strong work ethic