Customer Service Representative

Proforma is a leader in the printing and promotional products industry with over 30 years of experience, and is recognized as one of the industry’s top leaders. We sell business products that every company needs including promotional products, business documents, commercial print, office supply products and e-solutions.

Working for PROFORMA IDEA PRESS based in ALPHARETTA GA, the Customer Service Representative is responsible for handling the day-to-day general office duties and providing telephone support to customers and vendors.

PROFORMA IDEA PRESS AND Sai Netcom USA is an e-commerce enabled company with multiple websites for direct to consumers as well as business to business and has been in business for over 10 years now.

Proforma idea press is part of the franchise network of proforma PFG , a $400 million company with over 700 franchise owners and branches all over US Canada and Europe.

Proforma was recently recognized as:

• #2 Top Distributor by Promo Marketing magazine
• #2 Top Distributor by Print Solutions magazine
• #3 Top Distributor by Counselor magazine
• #9 Best Places To Work by Counselor magazine

We have opportunities for the right candidate for full time employment in our customer service department. We offer an independent work culture with an open door policy.

Job Description

• Product research, sourcing and quoting
• Telephone communication with vendors to generate ideas and get pricing
• Process client orders
• Provide daily order update reports
• Additional duties as assigned

Qualifications

• Must have printing or promotional products experience
• Excellent verbal/written communication and organizational skills are essential
• Strong computer skills required with proficiency in Word, Excel and Outlook
• Must be able to work in a fast paced, deadline driven environment
• Ability to manage multiple projects and multi-task
• Excellent research skills and experience in using industry search tools

Additional Information

Job provides safe, respectable and flexible working atmosphere with independence of action and free flow of information, competitive compensation and benefits with opportunity to grow.