Office Location: Remote Offices, Long Island, and New York City
Position Description: The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line technical support of client-facing technology, such as Microsoft Dynamics Applications, Citrix Applications, Productivity Software, Password Resets, etc. Additionally, the Help Desk Engineer ay provide light system adminsistration functions, such as creating/deleting users, managing groups, managing distribution lists and public folders, etc.
Requirements / Essential Duties
Ability to call on and word directly with C level executives in small to large size businesses.
Provide first line end-user technical support via phone and email
Provide light user account and email administration
Coach users on best practices and techniques to avoid simple issues
Work with the Data Center teams to monitor and respond to events to ensure client system uptime and stability
Ensures change cnstrol and other processes and proceduires are followed and that configuration documentation is completed when systems are deployed and/or modified
Basic level knowledge of email administration
Basic level knowledge of TCP/IP, networking
Basic level knowledge of smartphone configuration
Proficient with Microsoft Word, Excel and Outlook is prefered
Previous experience working with Software as a Service products is suggested
For any questions about this position please email
[email protected]
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