Restoration Logistics & Dispatch Coordinator

Restoration Logistics & Dispatch Coordinator

We are looking for an organized, detail-oriented Restoration Logistics & Dispatch Coordinator to help keep restoration projects moving efficiently from start to finish. This position is responsible for coordinating schedules, vendors, customers, and project logistics. You will work closely with Project Managers, Technicians, customers, and vendors to ensure services and resources are scheduled, tracked, and communicated appropriately. The ideal candidate is a strong communicator who can manage multiple priorities, follow through on details, and stay organized in a fast-paced environment. Key Responsibilities

• Coordinate scheduling and logistics for restoration projects.
• Schedule and communicate with vendors, subcontractors, plumbers, and debris removal companies.
• Coordinate and track contents pack-outs, storage, deliveries, and move-backs.
• Communicate with customers regarding scheduling, project updates, and follow-up needs.
• Communicate project needs and updates with Project Managers, Technicians, Accounting, Management, and other departments.
• Track outstanding services, vendor commitments, customer needs, and project deadlines.
• Maintain accurate and timely project information in scheduling and management systems.
• Document important calls, communications, updates, and project activity in correspondence notes so the entire team can clearly understand the status of the project.
• Identify scheduling or logistical issues and follow through to resolution.
• Assist other departments as needed to keep projects organized and moving forward.

Qualifications

• Excellent organizational and time-management skills
• Strong verbal and written communication skills
• Excellent follow-through and attention to detail
• Ability to manage multiple projects and changing priorities
• Strong customer service and problem-solving skills
• Comfortable working in a fast-paced environment
• Proficient with computers and data entry
• Restoration, construction, logistics, or project coordination experience is a plus

If you are organized, proactive, dependable, and enjoy coordinating people and details to make things happen, we would love to hear from you! This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise. Compensation: $24.00 - $27.00 per hour