Technology Program Manager

Lead Technical Program ManagerLeverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.As a Lead Technical Program Manager in the Corporate Sector- Corporate Technology, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.Work within the office of the chief of staff to organize and manage department-wide initiatives, ensure day-to-day deliverables and operating rhythms are executed, and provide senior leaders with clear, data-driven visibility into progress, risks, and outcomes. In addition, you will identify and implement AI-enabled solutions that streamline recurring reporting and operational processes for the Office of the Chief of Staff and Chief of Staff teams across the organization.Job responsibilitiesManage central, cross-functional initiatives, ensuring alignment to strategy, measurable outcomes, and disciplined delivery and define program scope, objectives, milestones, dependencies, and success metrics in partnership with engineering, product, and business stakeholdersEstablish and run governance routines (cadence, reviews, decision logs), ensuring timely execution and transparent communicationOwn and oversee the technology operating model across the organization, including planning, alignment, tracking, and executive readoutsPartner with the enterprise/functional team(s) to ensure consistent standards, timelines, and tooling adoptionEnsure teams have clear direction, achievable plans, and appropriate visibility into status, dependencies, and decision pointsOwn recurring reporting for senior management and downstream Chief of Staff teams, improving clarity, accuracy, and timelinessDevelop and maintain reporting artifacts (dashboards, status summaries, progress views) that "tell the story" and drive actionCoordinate Global Resiliency activities across regions, including test planning, readiness tracking, SME coordination, communications, and completion confirmation and ensure proper alignment of Subject Matter Experts. Track actions, dates, outcomes, and follow-ups to ensure requirements are met and gaps are addressedIdentify repetitive, schedule-driven work suitable for automation; design and implement AI-assisted solutions to reduce manual effort and improve consistencyDocument solutions, controls, and results; communicate outcomes clearly to stakeholders and SMEsChampion accessible AI tooling for non-developers, driving adoption through enablement, playbooks, and continuous improvement of central toolingRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organizationAdvanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clientsAdvanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and servicesProven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environmentDemonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activitiesStrong knowledge of project delivery methods and governance frameworks (e.g., Agile, Waterfall) and how to operate in hybrid environmentsUnderstanding of program/portfolio tooling (e.g., JIRA, MS Project, Clarity and/or PPM) and reporting/dashboard practicesExcellent written and verbal communication skills, with proven ability to influence stakeholders at multiple levelsStrong analytical and problem-solving skills; ability to break complex business/technical objectives into actionable plans, timelines, and measurable outcomesPreferred qualifications, capabilities, and skillsExpert in Microsoft Office Suite: Excel, PowerPoint, Teams and WordWorking knowledge using LLMs: ChatGPT, CoPilot, etc. and working knowledge of SharePoint: page updates and light adminAbility to coach and enable project managers, scrum masters, and product ownersExperience ensuring lineage between Agile delivery artifacts and Waterfall milestone/status reporting