Customer Service Coordinator

Join CRST as a Customer Service Coordinator supporting Whirlpool, one of the world’s leading home appliance brands. If you’re a strong communicator with a background in logistics customer service — and thrive on problem‑solving and building positive relationships — we want to hear from you.

Job Details

• Location: Onsite – Hayward, CA
• Schedule: Monday‑Friday (8:00 AM‑5:00 PM)
• Compensation: $18.00‑$20.00 per hour (final offer depends on experience, skills, and location)
• Benefits: Comprehensive package including medical, dental, vision, prescription drug, telemedicine, life and disability insurance, retirement savings with company match, paid time off, holidays, parental leave, voluntary benefits, and employee discounts
• Additional Compensation: May include overtime or discretionary incentives

About The Role

As a Customer Service Coordinator, you’ll be the first point of contact for Whirlpool customers and installers—managing inquiries, resolving issues, and ensuring escalations are addressed within strict service‑level agreements (SLAs). You will handle scheduling, rescheduling, order updates, installer escalations, follow‑up calls, and performance tracking to deliver safe, reliable, responsive service.

What You’ll Do

• Answer inbound calls from Whirlpool customers and provide timely information and support
• Call customers to provide time windows for upcoming services and complete follow‑up calls, including 5 Star Survey reminders
• Receive warm leads and process product sales quickly and accurately
• Record, track, and escalate issues to Whirlpool and CRST managers when necessary
• Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information
• Track installer escalations and provide updates to supervisors and managers
• Perform daily tasks including inventory scans, service order updates, and paperwork completion
• Answer and resolve Whirlpool escalations within SLA timelines
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution

What Great Looks Like

• Calm under pressure and able to manage multiple Whirlpool customer needs at once
• Clear, empathetic communicator who listens and responds effectively
• Detail‑oriented with strong follow‑through on documentation and service updates
• Positive, team‑first attitude with a focus on solutions
• Driven to meet Whirlpool’s service‑level expectations and customer satisfaction goals

Qualifications

• Required
  • High school diploma or GED
  • Proven experience in logistics customer service (transportation, distribution, or related industry)
  • Strong communication skills, verbal and written
  • Proficiency in data entry and customer management systems
• Preferred
  • Experience supporting a large national client (e.g., Whirlpool or similar) in logistics or service coordination
  • Skilled in handling escalations and conflict resolution in high‑pressure environments

EEO Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.