Customer Service Representative

Customer Service Representative – Torrance, CA Howmet Fastening Systems (HFS), part of Howmet Aerospace, seeks a Customer Service Representative in Torrance, CA. The role performs customer service duties in accordance with department and company objectives, acting as a liaison between customers and the company to facilitate sales and resolution of account or service problems.

Responsibilities Daily interaction with customers: prepare and manage quotes, perform data entry, and follow up on customer orders.

Handle customer complaints professionally and timely to ensure satisfaction.

Train and mentor other CSRs on daily activities including RFQs and proper formatting.

Process strategic quotes for RFQs and work directly with Product Managers, Buyers, and Account Managers.

Act as liaison between customers and internal departments such as Shipping, Planning, Engineering, and Quality.

Prepare and coordinate large spreadsheets/LTAs for the Customer Support team.

Accept orders, book them to applicable locations, and manage item master updates, cancellations, reschedules, and quantity changes.

Perform contract review and follow all sales procedures as required.

Maintain organized sales files containing purchase orders, sales orders, changes, notices, and correspondence.

Handle initial rejected parts or paperwork, coordinate with Quality, and issue RMAs when necessary.

Work with Howmet Credit on past dues invoices or short pays and initiate credit/debit memos as required.

Obtain product knowledge of HFS offerings, including conversions, substitutions, and competitor products.

Occasionally visit assigned customers with coordination of Account Manager and Team Leader.

Understand customer terms, conditions, long‑term agreements, and related contract language.

Support other department team members in their absence when required.

Work independently with minimum supervision, managing a fast‑paced environment and stressful situations.

Maintain excellent organization and time‑management skills.

Qualifications At least 3 years of customer service or sales experience, preferably in a manufacturing environment.

Strong interpersonal and communication skills.

Proficiency in Microsoft Word, Excel, and PowerPoint.

Typing speed of 50+ words per minute.

Familiarity with HFS systems (COP, CPQ, GCS) preferred.

Fluency in reading, writing, and understanding English.

Strong problem‑solving, organizational, and time‑management skills.

Knowledge of distributor accounts and distributor agreements and procedures.

Legal authorization to work in the United States; verification of employment eligibility required at hire.

Position involves access to export‑controlled items; applicant must be able to lawfully obtain such access.

Visa sponsorship is not available.

Benefits and Salary Salary range: $50,000 to $60,000.

Competitive wages.

Comprehensive benefits package, including health, dental, and vision insurance.

Excellent 401(k) matching program.

Paid holidays and vacation.

Equal Employment Opportunity Statement Howmet is proud to be an Equal Employment Opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics. If you need assistance to complete your application due to a disability, please email [email protected].

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