IT Help Desk Technician

Salary: $45,760 - 62,400 per year

Requirements: Strong understanding of Microsoft Office tools and familiarity with Microsoft Windows Server environments

Demonstrated background in technical troubleshooting for hardware and software across multiple operating systems

Solid knowledge of networking fundamentals, including LAN, TCP/IP, DNS, VPNs, firewalls, and related diagnostics

Strong customer service skills with the ability to explain technical information clearly to non-technical users

Experience administering Active Directory user accounts and permissions

Experience supporting mobile devices and managing IT equipment in a busy environment

Strong analytical ability to identify and resolve root causes of technical issues efficiently

Responsibilities: Provide timely, professional technical assistance to end users through help desk systems for hardware, software, and network concerns

Troubleshoot and resolve issues with desktops, laptops, mobile devices, and peripherals

Support Windows, including Windows Server, macOS, and Linux by diagnosing and correcting related problems

Administer user accounts and access permissions through Active Directory and assist with account setup and updates

Investigate network connectivity issues involving LAN, VPN, DNS, TCP/IP, firewalls, and other network elements

Keep support ticket records accurate and up to date, prioritizing cases to achieve prompt resolution

Assist with IT infrastructure upkeep, including computer administration, equipment troubleshooting, and hardware upgrades to improve performance

Technologies: Active Directory

Hardware

Support

LAN

Linux

macOS

Mobile

Network

TCP/IP

VPN

Windows

More:

We are a dynamic IT support team offering an in-person opportunity as an IT Help Desk Technician. In this role, we provide a supportive environment that values professional growth and gives our team the tools needed to succeed. We offer a comprehensive benefits package that includes 401(k), 401(k) matching, dental, health, vision, life insurance, flexible spending and health savings accounts, paid time off, sick time, parental leave, employee discount, and a retirement plan. The position pays $22.00 to $30.00 per hour and is scheduled for 40 hours per week.

last updated 38 week of 2026