Applications & Technical Support Engineer I (Semiconductor)

Position Summary Under direct supervision, provides application engineering support for the development, implementation, and optimization of ETI's component products and services, including vacuum pumps, dry pumps, abatement systems, and related semiconductor equipment. Serves as a technical resource for customers, field service engineers, technicians, and internal teams by providing product selection guidance, application recommendations, troubleshooting assistance, and root cause analysis. Supports the diagnosis, repair, debugging, and continuous improvement of complex electro-mechanical and chemical systems to maintain high levels of equipment performance, reliability, and customer satisfaction. Position Summary Under direct supervision, provides application engineering support for the development, implementation, and optimization of ETI's component products and services, including vacuum pumps, dry pumps, abatement systems, and related semiconductor equipment. Serves as a technical resource for customers, field service engineers, technicians, and internal teams by providing product selection guidance, application recommendations, troubleshooting assistance, and root cause analysis. Supports the diagnosis, repair, debugging, and continuous improvement of complex electro-mechanical and chemical systems to maintain high levels of equipment performance, reliability, and customer satisfaction. Essential Functions Provide, present, and interpret design, application, and service information, and make presentations on all aspects of ETI Components Vacuum and Abatement Products. (Essential)

Assist sales staff in assessing the potential application of company products to meet customer needs and prepare detailed product specifications and data by communicating with other offices of Ebara worldwide. (Essential)

Provide technical applications and marketing support for the development and implementation of customer applications dealing with complex operating systems. (Essential)

Provide support to Sales, Marketing, and Field Service regarding product specification, selection, and part numbers. (Essential)

Implement detailed customer installation plans and assist. (Essential)

Work on problems of limited scope and complexity where analysis of situations or data requires a review of identifiable factors. (Essential)

Provide follow-up support in disseminating technical information on specific applications. (Essential)

Comply with EBARA's safety policies, including participation in and completion of all required safety training. (Essential)

Maintain a clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

Perform other duties as assigned. (Non-Essential)

Position Qualifications Education Bachelor's Degree in Engineering (Chemical or Physics preferred), or equivalent experience.

Experience One (1) to four (4) years of work experience, preferably in the semiconductor industry

Skills & Abilities Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint.

Speaking in front of groups/strong presentation skills.

Strong time management skills. Self-starter.

Demonstrated leadership and program management skills.

Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.

Demonstrated teamwork and organizational skills.

Demonstrated excellent written and oral communication skills.

Provide verification of a good driving record if servicing customers offsite.

You Should Be Proficient In Equipment Troubleshooting

Electrical Schematics

Electrical Troubleshooting Skills

5 Why (Root Cause Analysis Method)

Mechanical Troubleshooting Skills

Service

Maintenance and Repair Skills

Mechanical Systems & Component Repair

abatement

application engineering support

dry pumps

product selection guidance

technical support

vacuum abatement

design interpretation

Machines & Technologies You'll Use air cooled dry (oil free) vacuum pumps

Precision Chiller Systems

Turbomolecular Pumps

Vacuum Gauges

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