Lead Engineer, Platform Engineering - AI

Job Purpose

We are on a mission as a team. We are problem solvers and partners, always starting with our customers to solve their challenges and create opportunities. Our start-up roots keep us nimble, flexible, and moving fast. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We engage in robust debates to find the best path, and then we move forward as one team. We take pride in what we do, acting with integrity and passion, so that our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets.

The AI Platform Engineering Lead drives the AI Platform Operations team, guiding platform strategy, governance, and stakeholder engagement. They align technical execution with business goals, ensuring cost-effective, secure, and scalable AI/ML solutions. The lead defines the architecture, standards, and governance across AI/ML infrastructure, workflow automation, and agentic AI capabilities, including RAG pipelines, vector store infrastructure, agent memory frameworks, and MCP server strategy. They establish design patterns and best practices that span LLM, MCP, and agentic capabilities, ensuring the platform scales securely and operates with consistency across the enterprise. The lead collaborates across teams to set security standards, manage resources, maintain compliance, and align platform capabilities with enterprise architecture standards.

Responsibilities

Define platform strategy, roadmap, and capability evolution

Establish governance frameworks, policies, and exception processes

Manage team budget, CapEx planning, and vendor relationships

Build and lead the AI Platform Operations team

Define the architecture, standards, and governance for AI/ML infrastructure, including GPU cluster design, compute resource planning, security controls, and observability across the platform

Drive the strategy, standards, and governance for AI-enabled workflow automation across LLM, MCP, and agentic capabilities, ensuring the platform scales securely and operates with consistency across the enterprise

Define the architecture and design standards for vector store infrastructure supporting RAG pipelines, agent memory, and semantic search across the enterprise

Establish design patterns and best practices for RAG workflow implementation, including ingestion strategies, chunking approaches, embedding model selection, and retrieval optimization

Architect agent memory frameworks, defining standards for short-term context, long-term persistent memory, and episodic memory patterns across AI platform workloads

Drive the architecture and governance of Agentic AI systems, including multi-agent orchestration design and tool-use pipeline standards

Define the strategy and architecture for hosting and managing MCP servers across the platform, including deployment topology, security boundaries, and integration standards

Establish governance frameworks and policies for MCP server lifecycle management, versioning, and access control

Evaluate and select MCP server tooling and vendors; manage relationships and roadmap alignment

Serve as executive liaison for platform matters

Own major incident management and executive communication

Drive continuous improvement and platform maturity initiatives

Align platform capabilities with enterprise architecture standards

Respond to and assist in production operations in a 24/7 environment

Provide technical analysis, resolve problems, and propose solutions

Provide support to, and coordinate with, developers, operations staff, release engineers, and end-users

Educate and mentor team members and operations staff

Knowledge and Experience

8+ years in IT infrastructure or platform engineering roles

3+ years in technical leadership or management positions

1+ years hands-on experience with Kubernetes in production

Direct experience with GPU infrastructure (NVIDIA preferred)

2+ years experience using CUDA

1+ years experience using MCPs

2+ years experience with vector databases and embedding infrastructure

2+ years experience with RAG pipeline design and deployment

2+ years experience with agent memory patterns (in-context, external stores, retrieval-augmented memory)

1+ years experience with agentic AI systems using orchestration frameworks

2+ years experience with semantic search, embedding models, and ANN search techniques

3+ years working with workflow/orchestrion automation tools

Experience managing teams of 5+ technical staff

Demonstrated success in vendor management and contract negotiation

Strong executive communication and presentation skills

Understanding of AI/ML workloads and infrastructure requirements

Experience with enterprise monitoring and observability tools

Ability to work in a service-oriented team environment

Project Management, organization, and time management

Customer focused, and dedicated to the best possible user experience

Communicate effectively with both technical and business resources

Fluent speaking, reading, and writing in English

Illinois Base Salary Range

The expected base salary for this role, if located in Illinois, is between $133,900 - 154,500 USD.  The base salary range does not include Intercontinental Exchange's incentive compensation.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

New York Base Salary Range

The expected base salary for this role, if located in New York, is between $149,400 - 180,000 USD.  The base salary range does not include Intercontinental Exchange's incentive compensation.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

California Base Salary Range

The expected base salary for this role, if located in California, is between $149,400 - 180,000 USD.  The base salary range does not include Intercontinental Exchange's incentive compensation.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.