Service Now Developer

ServiceNow Developer This role directly supports mission-critical, secure environments where automation, reliability, and innovation are essential to operational success. This is a contract role supporting ongoing platform enhancements and automation initiatives.

We are seeking a ServiceNow Developer with strong experience in Customer Service Management (CSM) and IT Service Management (ITSM) to design and deliver scalable automation solutions. This role focuses on building intelligent workflows, integrating enterprise systems, and enhancing customer-facing experiences using modern ServiceNow capabilities, including AI-driven features like Now Assist. You will work closely with business stakeholders and technical teams to drive efficiency and deliver scalable solutions across ongoing enhancement and integration initiatives.

Requirements:

Certified ServiceNow System Administrator (CSA) required

5+ years of ServiceNow development experience

Hands-on experience with ServiceNow Products: Customer Service Management (CSM), IT Service Management (ITSM), IT Operations (ITOM), Configuration Management Database (CMDB), Strategic Portfolio Management (SPM), Security Operations (SECOPS), and Integrated Risk Management (IRM)

Strong experience with Flow Designer and workflow automation

Experience with Integration Hub and REST/SOAP API development (JSON)

Proficiency in JavaScript and ServiceNow scripting

Solid understanding of ITIL processes (certification preferred)

Familiarity with Agile/Scrum methodologies

ServiceNow Certified Application Developer (CAD) preferred or equivalent hands-on development experience

ITIL Foundation certification (v3 or higher) preferred

Experience with Now Assist and AI-powered automation capabilities preferred, with a strong interest in leveraging AI to drive automation and efficiency

Experience with bi-directional system integrations strongly preferred

Responsibilities:

Design and develop scalable, maintainable solutions within ServiceNow CSM and ITSM to support customer-facing operations

Own end-to-end solution delivery, from design through deployment and continuous improvement

Rapidly design and optimize automated workflows using Flow Designer to reduce manual effort and improve efficiency

Develop customer-facing portals and self-service capabilities to enhance user experience

Integrate ServiceNow with internal and external systems using Integration Hub and REST/SOAP APIs

Implement and maintain bi-directional data synchronization between ServiceNow and partner systems

Leverage Now Assist and AI capabilities to drive intelligent automation and actionable insights

Create and maintain service catalog items with automated fulfillment workflows

Design notification and alerting mechanisms to improve communication and service delivery

Collaborate with business analysts and stakeholders to define and deliver scalable technical solutions

Write clean, efficient, and maintainable code following best practices

Develop and execute test cases to ensure high-quality, reliable solutions

Document code, configurations, and solutions to support maintainability and knowledge sharing

Stay current with ServiceNow platform releases and apply enhancements to continuously improve solutions

Work Experience:

5+ years delivering ServiceNow solutions in enterprise environments, including CSM and ITSM

Demonstrated success implementing automation and integrations at scale

Experience supporting customer-facing platforms or service delivery operations

Proven ability to work cross-functionally with technical and business stakeholders

Strong communication and collaboration skills

Qualification:

Minimum bachelor’s degree or equivalent work experience

English: Fluent