Executive Assistant

Hotel Name: The Biltmore Los Angeles

Location: Onsite – Los Angeles, CA

Hourly Range: $25.00 - $28.00

Join the Team at The Biltmore Los Angeles At The Biltmore Los Angeles , hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

About The Biltmore Los Angeles Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

Passion for Hospitality – Delivering meaningful and memorable guest experiences

Entrepreneurial – Taking ownership and acting with agility

Innovation & Progressive – Continuously improving how we operate and serve

Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Executive Assistant

As our Executive Assistant , you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

Ensure smooth, efficient operations aligned with brand standards

Identify opportunities for innovation and continuous improvement

Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

Deliver exceptional service rooted in passion for hospitality

Anticipate needs and respond with a solutions-first mindset

Create memorable, personalized experiences for every guest

Team Collaboration

Work collaboratively across teams to achieve shared goals

Communicate effectively and contribute to a positive work environment

Support a culture of respect, energy, and accountability

Compliance & Standards

Follow all company policies, safety standards, and procedures

Maintain accuracy in processes, reporting, and documentation

Uphold a culture of accountability and operational excellence

Requirements

Passion for hospitality and delivering exceptional service

Strong communication and interpersonal skills

Ability to work in a fast-paced, dynamic environment

Solutions-oriented mindset with attention to detail

Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

Provide advanced administrative and operational support to the General Manager and, as needed, other members of the senior leadership team

Oversee and coordinate the GM’s calendar, meetings, travel, and appointments, exercising discretion and sound judgment when managing priorities

Maintain orderly and secure systems for records, contracts, correspondence, and confidential personnel information

Serve as a primary point of contact for calls, emails, and inquiries directed to the GM, responding professionally and proactively when appropriate

Draft, proofread, and distribute executive correspondence, reports, presentations, internal updates, and leadership communications

Support the smooth functioning of the executive office and assist with initiatives that require collaboration across departments

Act as an intermediary between the General Manager and department leaders to promote clear, timely, and effective communication

Assist with property-wide initiatives designed to enhance team engagement, morale, and organizational culture

Prepare meeting agendas, presentation materials, and minutes for executive, leadership, and operational meetings

Coordinate special events, leadership-hosted functions, and team recognition activities sponsored by the GM’s office

Track action items and follow up with stakeholders to ensure deadlines and commitments are met

Review and refine administrative processes to improve efficiency and executive workflow

Build productive working relationships with leaders and team members across all departments

Identify opportunities to enhance communication methods, reporting accuracy, and organizational tools

Monitor project schedules, departmental deliverables, and major initiatives, providing status updates as needed

Support large-scale property projects such as new outlets, training initiatives, renovations, audits, and operational programs

Partner with department heads to gather information, data, and reports at the direction of the GM

Assist with coordination of VIP, repeat-guest, and high-profile guest communications and experiences

Respond to select guest and vendor inquiries, assist with billing research, and coordinate VIP reservations when requested

Support guest feedback follow-up, special accommodations, and service recovery efforts as directed by executive leadership

Promote a culture of accountability, excellence, and hospitality through collaboration, communication, and participation in property events

Education

High school diploma or equivalent required

Bachelor’s degree or equivalent experience preferred

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability Coverage

401(k) Retirement Plan with Company Match (where applicable)

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global portfolio

Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.