Computer Support Specialist | Information Technology

Computer Support SpecialistThe goal of Information Technology (IT) is to provide information resources and services to accelerate and support scientific research at The Rockefeller University. Our department is responsible for cyberinfrastructure, high-performance computing, bioinformatics, decision support, data analytics, cybersecurity, and the scientific and administrative software environment at the university. The department is in the midst of a major transition in culture, including the adoption of DevOps and Agile practices, the facilitation of self-service approaches, as well as a 'cloud first' deployment philosophy.We seek a Computer Support Specialist who is passionate about providing exceptional, proactive customer and technical service to our campus community. The right candidate will provide end-user support in the field, via our ITSM ticketing platform, and by staffing our walk-in help desk. As part of the Service Desk team, you will actively engage all IT groups to assist in delivering and providing support for all IT services. We are seeking an individual who excels in a diverse, multi-user environment and is passionate about providing exceptional customer service and technical support to individual laboratories performing scientific computations and demanding cutting-edge IT support.Responsibilities included and are not limited to the following:Support and troubleshooting of desktops, laptop computers, including mobile devices, primarily Mac OS, Windows, iOS, Android, and LinuxBreak/fix of hardware and software, including OS, network, and applicationsPerforming other related duties & responsibilities as assigned/requestedQualificationsRequired:Bachelor's degreeExperience with the setup and troubleshooting of Apple and Windows devices, and related network and OS supportExperience with break/fix for mobile devices (iOS and Android)Excellent communication and interpersonal skillsMust work well on a one-on-one as well as with teamsMust be able to communicate and represent customer needs to IT, and IT's requirements to customersMust be able to work at the walk-up helpdesk, using remote support tools (Bomgar), as well as in the field with customers at campus locationsPreferred:Experience with Linux operating systems (such as Ubuntu or Rocky) is desirableKnowledge of ITIL frameworksExperience with client endpoint management solutions and MDMExperience with prompt engineering and AI tools is a plusThe Rockefeller University is an equal opportunity employer – veterans/individuals with disabilities. Qualified applicants will receive consideration for employment without regard to characteristics protected by applicable local, state, or federal laws, including, but not limited to, disability and protected veteran status.The salary of the finalist selected for this role will be set based on various factors, including but not limited to organizational budgets, qualifications, experience, education, licenses, specialty, and training. The hiring range provided represents The Rockefeller University's good faith and reasonable estimate of the potential compensation range at the time of posting.Compensation Range: MinUSD $58,000.00/Yr. Compensation Range: MaxUSD $80,000.00/Yr.