Inside Sales Representative

Be the First Voice. Move Families to Care.

At All American Home Care, the Inside Sales Representative is the first point of contact for families seeking support at home. This role is about more than answering calls. You guide families through the process, verify coverage, and help move each case toward Start of Care with urgency and compassion. If you are organized, confident on the phone, and take pride in follow-through you’ll thrive here.

This role includes a competitive base salary plus commission.

What You’ll Do

Conduct intake calls to understand client needs and caregiver preferences

Verify insurance coverage (Medicaid, Medicare, MCOs, commercial plans)

Clearly explain our services and next steps

Keep leads organized and moving forward

Follow up consistently to help families complete onboarding

Document activity accurately in Zoho CRM

Coordinate with internal teams to ensure smooth case activation

Manage a high volume of inbound and outbound calls

You’ll play a key role in helping families access care quickly and smoothly.

What Winning Looks Like

Leads move forward consistently

Families feel informed and supported

Insurance verification is accurate and timely

Start of Care timelines are efficient

CRM notes are clear and organized

You take ownership of your pipeline

What You Bring

2+ years of experience in inside sales, intake, healthcare, or insurance

Strong phone presence and communication skills

Experience with Medicaid, Medicare, or MCOs (preferred)

CRM experience (Zoho a plus)

Ability to manage multiple active cases

Comfort in a fast-paced environment

Bilingual English/Spanish (strongly preferred)

What This Role Requires

Attention to detail

Consistent follow-up

Emotional intelligence

Accountability

Team collaboration

Why Join All American Home Care

We move quickly.

We support families during important moments.

We value ownership, communication, and follow-through.

We are growing, and strong team members grow with us.

If you’re ready to take ownership of your work and help families access quality home care, we’d love to meet you.

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