IT Support Help Desk

General Description:

The IT Support Help Desk is an hourly, Grade 30 position reporting to the Information Technology & Systems Manager. The IT Support Help Desk serves as the first tier level of troubleshooting hardware, software, phones, mobile devices and elementary ERP issues and troubleshooting is responsible for logging, maintaining and providing status for support calls to the IT department. The IT Support Help Desk will generate and maintain electronic forms and templates as required and assist the IT Department team as needed. The position requires basic analytical and technical skills. The IT Support Help Desk interacts with people in all levels of the organization; therefore good communication skills are also required.

Primary Responsibilities:

First tier level troubleshooting for hardware, software, mobile devices and elementary ERP issues.

Provide status of support calls to end users

Generation/maintenance of electronic forms and templates

Assist IT Department team as needed

Perform other duties as assigned

Education and Experience Requirements:

Associates Degree in Computer Science or Related Field, or equivalent technical certification

Basic technical hardware skills

Basic proficiency in Microsoft Office Suite, Project, Visio and Adobe Acrobat

Specific Tasks and Focus Areas:

Basic troubleshooting of hardware, software, mobile devices and elementary ERP issues

Enter support call into ticketing software

Attach associated documents/email to support issue

Determine severity of issue

Provide status of support calls to end user Generate reports for open support issues

Generation/maintenance of electronic forms and templates Generate and maintain fillable and static forms

Generate and maintain software templates

Assist IT Department team as needed Provide help when needed to other members of the IT Department

“AA/EOE/W/M/Vet/Disable”

R.E. Darling Co., Inc. is an equal opportunity employer. All qualified applicants will receive consideration of employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as protected veteran, among other things, or status as qualified individual with disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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