Computer and Information Systems Administrator

Accelerate Your PotentialAre you ready to make a real difference within life sciences, diagnostics and biotechnology?At Genedata, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.The biopharmaceutical industry is undergoing a transformation, requiring advanced digitalization to adopt data- and AI-driven approaches and develop innovative therapies quicker. Genedata's market-leading enterprise software fuels this transformation by enabling leading biopharma, biotech, and contract research as well as contract development and manufacturing organizations worldwide to automate processes and leverage data analytics and AI, so they can deliver breakthrough therapies to patients faster. Join us and help scientists around the world accelerate the pace of biopharma R&DThis position reports to the Team Lead IT Support and is part of the Genedata Corporate IT team located in Basel and will be an on-site role in our Lexington MA office.In this role, you will have the opportunity to:Provide first- and second-level technical support to end users through phone, in-person, and online channels, ensuring timely resolution of hardware and software issues.Install, configure, maintain, and troubleshoot computer hardware, peripheral devices, operating systems, networking components, and standard business applications.Identify and implement appropriate hardware and software solutions, including application customization to meet user and business needs.Coordinate with internal IT teams and external vendors to resolve issues, ensure seamless service delivery, and escalate complex technical problems as needed.Support user productivity through network connectivity, system and application training, ongoing communication, and continuous improvement of technology services and processes.The essential requirements of the job include:Minimum bachelor's degree or equivalent practical experienceMinimum of three years of experience in system administration across Windows environments (Linux is a plus), including maintaining users and computers in Windows Active DirectoryStrong written and verbal English communication skillsProven ability to manage multiple support requests, projects, and priorities while consistently meeting deadlines and maintaining attention to detailExperience managing assigned projects and support activities with minimal supervision while maintaining appropriate data security and confidentiality standards.Physical/Environment Requirements:Ability to lift, move or carry equipment up to 20 lbs, any other physical requirements like wiring an IT workspaceIt would be a plus if you also possess previous experience in:Basic PowerShell scriptingBasic Atlassian understandingGenedata, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.The annual salary for this role ranges from $80,000 to $100,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.This job is also eligible for bonus/incentive pay.We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.