Service Technician

Equipment Service Technician

The Equipment Service Technician provides excellent technical services and customer service experiences, maintaining strong relationships with manufacturers, suppliers, and sales representatives. The role requires a positive, energetic leader who excels in a collaborative environment.

Key Duties & Responsibilities

• Perform all on-site installation, repair, maintenance, and troubleshooting tasks providing instructional training to customers.
• Continual training of equipment and resources necessary to perform the functions of the department.
• Attend Branch and Technical Service meetings scheduled by Service Manager or Branch Manager.
• Consistently deliver excellent customer service experiences by offering knowledge, advice, and answering questions and concerns.
• Manage vendor relationships by providing timely communications, problem‑solving, and site visits key suppliers when necessary.
• Coordinate with VP of Sales and Sales Representatives to provide excellent customer support.
• Diagnose errors or technical problems by visual and auditable inspection of machines and determine proper solutions.
• Dismantle machines and equipment to gain access to and resolve issues.
• Diagnose, install, and repair electrical apparatus such as transformers, wiring, electrical, electronic components of machinery and equipment.
• Produce timely and detailed service reports.
• Monitor work procedures, work schedules, and expedite workflow.
• Create and submit a completed expense report each month.
• Assist with office/warehouse needs as time permits.

Education and/or Experience

• A minimum of 3-5 years of experience in machinery and conveyor equipment is required.
• High school diploma or equivalent is required.

Competencies

• Exceptional customer service and people-oriented, capable of building business relationships.
• Proficient computer skills including MS Office Suite, Allen Bradley or equivalent PLCs, smartphones, and tablets.
• Local travel and overtime required.
• Minimal overnight travel required.
• Dependable transportation required, valid driver’s license, and proof of insurance.
• Familiarity with scheduling and expediting the turnaround time on service calls.
• Analytical, problem-solving, business analysis, and project management skills.