Software Engineer, Optimus Production & Service Diagnostics

Software EngineerEngineering is responsible for diagnostic software, procedures, and feedback systems that keep products running. We are hiring a Software Engineer who will own the front door to diagnostics. You have a strong software development skillset and the personality to treat every diagnostic escalation from production or service as your problem until it is understood, mitigated, and either fixed or cleanly handed to the right owner. You will not bounce tickets. You will triage, dig, fix when it is ours, and drive cross-team resolution when it is not.Roughly half your time is expected to be deep product engineering on Optimus diagnostic software; the other half is high-signal operational ownership: unblocking the line, reducing repeat incidents, and converting chaos into durable product and process improvements.ResponsibilitiesServe as the primary engineering responder for Optimus-related diagnostic issues raised by manufacturing, production, and serviceTriage escalations quickly: isolate whether the issue is diagnostics, connectivity/auth, robot firmware, station tooling, procedure, or data, then drive to resolutionRapidly ship software fixes and tooling improvementsWhen the root cause is outside diagnostic software, own coordination with firmware, networking, manufacturing software, or hardware partners until the line or service team is unblockedBuild and improve diagnostic workflows, dashboards, and automation that prevent the same production/service failure modes from recurringCreate runbooks, alert article feedback loops, and self-serve diagnostics so operators escalate less and resolve moreParticipate in on-call / escalation rotations for Optimus diagnostics and improve the quality of incident response over timeFeed field and line learnings into the product roadmap: prioritize features that cut mean time to diagnose and recoverWrite production-quality full-stack code (React/TypeScript, Python/Go)RequirementsBachelor's Degree in Computer Science, Electrical Engineering, or equivalent practical experience3+ years of software engineering experience building production systems or operational tooling (or equivalent demonstrated ability)Strong software fundamentals: can design, implement, test, and ship features without hand-holdingProficiency in Python and/or Go, plus comfort with modern web front ends (React/TypeScript preferred)Willingness to be highly available for line-down / service-blocking situations and to work on-site as neededDemonstrated production support or incident-response excellence: you stay calm under pressure, communicate clearly, and drive issues to closureSystems debugging mindset across layers (client, network, auth, backend services, device/robot state)Customer obsession for internal users (technicians, line operators, manufacturing engineers): you measure success by unblocked work, not by whether a ticket was "not our component"Excellent interpersonal skills with production, service, and engineering stakeholders; able to translate between urgency on the floor and engineering depthExperience in manufacturing software, factory automation, vehicle service diagnostics, robotics, embedded systems, CAN/telemetry, or remote device management a nice to haveCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programExpected Compensation $140,000 - $252,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.