Technology - Help Desk

Technology - Help Desk

TalentEd School District #13 Redwood High School - Folsom, California Open in Google Maps

This job is also posted in TalentEd School District #13

Job Details

Job ID:

4605693

Application Deadline:

Posted until filled

Posted:

Feb 04, 2021 12:00 AM (UTC)

Starting Date:

Immediately

Job Description

Position Description

POSITION TITLE:

Help Desk Support Technician

FLSA Non-Exempt

QUALIFICATIONS:

A+ Certification or equivalent experience

Good oral and written communication skills

Customer service experience (call center experience preferred)

Hardware troubleshooting skills

Excellent software skills

Operating System experience (Windows 7)

Excellent knowledge of desktops, laptops, and other common peripheral devices

Experience creating and deploying disk images

Knowledge and experience with hardware warranty procedures

Ability to monitor computer technology service and repair

Self-motivated

Ability to lift up to 40 lbs up to a height of 4 feet occasionally

REPORTS TO:

Technology Support Manager

TERMS OF

EMPLOYMENT:

Twelve month (261 days) with benefits provided according to Classified Agreement.

ESSENTIAL JOB FUNCTIONS:

Provide technical support for computer users via phone.

Maintain/update work order system and communicate work order priority and status to end users.

Effectively diagnose and troubleshoot malfunction of computer or network devices relating to user error, faulty hardware, or software/server/network issues.

Communicate effectively with staff and students regarding maintenance of technology.

Effectively diagnose and troubleshoot malfunction of hardware devices, including printers, scanners, barcode readers, digital cameras, etc.

Disaggregate service-related data to discover trends and recommend process modifications for technology service.

Actively monitor and report compliance with the district’s technology service level agreement.

OTHER JOB FUNCTIONS:

Lead special technology projects as required.

Attend meetings and trainings as scheduled.

Other duties as assigned.

Position Type:

Full-time

Job Categories:

Student Services > Educational Technology

Support Staff > Computer Support

Support Staff > Network Services

Contact Information

Apple grove

7801 Nieman Road

Shawnee, Kansas 66214

Phone: 1111111111

Email: [email protected]

Map

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