Operations Manager

What will you be doing most days?

Coach and support hotel team to effectively manage wages and controllable expenses. Strives to maintain profit margins without compromising guest or team member satisfaction

Manage costs within the hotel, including supplies, utilities, food and beverage and labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation

Ensure service, technical skills and other training occurs throughout the property to support successful daily operations

Ensure the cleanliness and functionality of of the rooms and entire building of the hotel.

Effectively run and oversee the housekeeping department ensuring that it is run and operating effectively on a daily basis

Review financial reports and statements to understand property’s performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance

Establish and maintains open, collaborative relationships with direct reports and entire team. Ensures direct reports do the same for their team

Establish a presence with team members on property and actively solicits team member feedback. Utilizes an 'open door' policy and reviews team member engagement results to identify and address team member problems or concerns. Ensures team members are treated fairly and equitably

Hire team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation

Foster team member commitment to providing exceptional service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and team members

Demonstrate and communicate drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results

Serve as a guest advocate for the property. Pulls together resources to resolve guest and operational issues and impact results

Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction

Observe service behaviors of team members and provides feedback to individuals and/or supervisors

Review comment cards, guest survey results and other data to identify areas of improvement

Analyze service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results

Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations

Make decisions and oversee team performance, removes obstacles to success and ensures adequate resources are available to achieve business results

Inspire and motivate teams to achieve operational excellence

Ensure policies are administered fairly and consistently and that team member performance is evaluated and recognized where appropriate

Ensure property meets franchise standards

Ensure property is a safe and secure facility for guests and team members

Communicate and ensure execution of hotel emergency procedures

What are the requirements for this position?

You have 3+ years of previous hotel management experience preferred

Food and Beverage experience preferred

You have previous hotel leadership experience with proven success in leading teams

You have the ability to coach, train, praise, and discipline employees effectively and consistently

You have at least a high school diploma, with a college degree preferred

You have extensive financial knowledge and strong business acumen

You have a valid driver's license from the appropriate state

You have a drive for results demonstrated through successful performance in prior leadership positions

You have an action orientation to work efficiently and effectively toward operational objectives

You have strong time management skills to meet commitments across multiple departments and roles

You have a customer focus to consistently deliver optimal employee and customer satisfaction for the hotel

Physical Requirements For This Position

You must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position does not require travel.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Position: Operations Manager

Department: Operations

Exempt

Position Reports to: Assistant General Manager

Revised 5/8/26

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