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Dover / Global

Customer Service

Job Description

Customer Service Representative

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Assists customers with the account opening process.
  • Accurately explains the terms/conditions and policies/procedures relating to the account.
  • Processes account payments, perform cash out process at end of shift
  • Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer.
  • Performs account maintenance, including account changes, adjustments, and statement requests.
  • Contacts customers for additional account information.
  • Assists in problem correspondence as required.
  • Prepares reports including CSR Daily Activity report and cash out report.
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