Customer Service Representative

Join the nation’s leader in second-look financing as a temporary Business Process Documentation Specialist, assisting us with updating documentation in support of a new imaging and workflow system we’re implementing. We expect this project to last 3 – 5 months.

About Genesis

Genesis Financial Solutions is the nation’s leading and largest provider of private label credit programs for non-prime consumers. The company originates private label credit cards through point-of-sale partnerships with retailers and health care providers. In addition, we have a fast-growing direct-to-consumer business, originating non-prime MasterCard accounts. Both products provide underserved consumers access to the financing they need to pursue their life goals.

We attribute our leading position in the industry to a strong focus on providing outstanding service to both retail partners and end consumers. We pride ourselves on offering the same credit experience that prime customers receive. Sophisticated analytics, high-quality execution, strict adherence to regulatory and compliance requirements and an unmatched expertise in risk management all make this possible.

Job Description

• Resolve Customer escalations and questions in an efficient and friendly manner
• Assist consumers with a high level of customer service in a variety of areas, for example; process lost/stolen requests, disputes, credit card re‑issue, account inquiries, payment negotiations, process phone payments, meet required deadlines on assigned projects and preform accurate account maintenance
• Hours including nights, holidays and weekends
• Identify account holder and perform account verification
• Perform administrative tasks and other associated duties strictly conforming to FDCPA/SDCPA rules and guidelines and procedures
• Meet department goals and standards
• Other duties as assigned

Qualifications

• High School diploma or GED
• Ability to work various shifts; Must have open availability from 11 am to 10 pm, weekends may be required
• Ability to maintain a high level of professionalism and confidentiality at all times
• Ability to meet critical deadlines
• Ability to learn and execute on new systems and business practices
• Good written and oral communication skills
• Flexibility to adapt well to change
• Prior experience in Customer Service preferred
• Ability to talk and type simultaneously
• Strong PC computer skills with a preference for MS Word and Excel

Additional Information

Unfortunately, we are currently unable to provide sponsorship for this position.