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Auto-Fit, Inc.

Houston / Global

CUSTOMER SERVICE

Job Description

Customer Service / Sales Associate

Employer: Auto Fit USA LLC

Department: Sales

Reports To: Sales Manager

Customer Service Duties and Responsibilities:

  • Providing a superior customer service experience to all walk-in contact and phone contact customers
  • Generates and develops new business to meet specified production goals.
  • Maintains and nurtures existing client relationships.
  • Responds to all inquiries and requests in a timely and professional manner.
  • Understands and communicates information regarding company products, services, policies, and procedures to new and existing clients.
  • Possesses and maintains thorough knowledge of auto body parts and automotive industry product information.
  • Performs other related duties as assigned by management.
  • Accurately process customer orders, returns, and exchanges using the company's POS and sales systems.
  • Assist in maintaining an organized, clean, and welcoming sales floor environment.
  • Support and collaborate with fellow sales associates and warehouse staff to ensure smooth customer transactions.

Customer Service Qualifications:

  • High School Diploma/GED equivalent required.
  • Bilingual, in English, and Spanish.
  • Customer service background.
  • Prior automotive experience and knowledge of automotive parts preferred.
  • Must be a self-starter and proactive.
  • Commitment to excellence and high standards.
  • Excellent written and verbal communication skills.
  • Good judgment with the ability to make timely and sound decisions
  • Creative, flexible, and innovative team player
  • Strong organizational skills; able to manage priorities and workflow.
  • Proficient in Microsoft Office.

Customer Service Training & Development:

  • Participate in periodic product knowledge or customer service training as assigned.
  • Support the onboarding and training of new employees when delegated by management.
  • Maintain a continuous learning mindset to improve sales performance and customer satisfaction.

Customer Service Physical Demands and Work Environment:

  • Occasionally required to stand and walk
  • Continually required to sit
  • Continually required to utilize hand and finger dexterity
  • Continually required to talk or hear
  • Continually utilize visual acuity to use a keyboard
  • Occasionally required to lift/push/carry items up to 50 pounds

Customer Service Job Type:

  • Full-time
  • Commission
  • Customer Service Schedule:

    • Store Hours: Monday-Friday 8 AM-5:30 PM, Saturday 8 AM-4 PM
    • Require working some Saturdays.

    Customer Service Pay:

    • Hourly wage and commission

    Customer Service Benefits:

    • Dental, Medical, & Vision Insurance
    • Short & Long Term Disability Insurance
    • Accidental, Critical Illness, & Hospital Indemnity Insurance
    • Term Life Insurance
    • 401K
    • Paid Time Off
    • Employee Discount
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