Membership Representative

Zoo Membership Ambassador

A successful candidate in this role will be comfortable and confident in serving as an "ambassador" providing outstanding guest services to current and prospective Zoo members. This position is a customer service focus where you are expected to promote memberships through sharing knowledge about the benefits of a membership and how it supports both patron and Zoo mission/vision.

This position is required to work many weekends and holidays throughout the year. Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife. Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.

Responsibilities

• Answer member questions and assist members with questions, comments and concerns.
• Update and make changes to member accounts.
• Maintains customer service standards according to established guidelines.
• Provides exceptional internal and external customer service.
• Greet and interact with members through the zoo to obtain feedback of their visit and overall membership experience
• Collects cash or other payment from guests, determining amount due and change required and records payments, balances register while working in the member services window.
• Performs routine accounting and money handling tasks related to receiving, recording and depositing customer payments and fees.
• Sell memberships to the general public as part of a rotation of each station within department as needed
• Operates computer and other office equipment in an efficient and effective manner, verifies vouchers, forms and documents for computational errors.
• Assist the Membership department with special events as requested.
• Must be available to work numerous weekends and holidays.

Experience/Qualifications

• 3 years of experience in and customer service within a high-volume operation with heavy customer contact is desired
• Ability to maintain a high level of confidential information
• Must be able to multi-task and prioritize workload
• Advanced computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, etc.
• Proficient in speaking Spanish preferred, but not required

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as a complete inventory of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis.

Benefits

Full-time, regular positions are offered the following benefits.

• Medical and Prescription Drug
• Vision
• Dental
• Basic Life AD&D (100% Employer Paid)
• Short Term Disability (100% Employer Paid)
• Long Term Disability (100% Employer Paid)
• Supplemental Life
• Flexible Spending Account / Health Savings Account
• 401k, with employer match
• Free Zoo Membership
• Free Guest Passes
• Discounts on Food, Merchandise, Attractions, Admission and Programs
• Free parking

Houston Zoo is an Equal Opportunity Employer.