Customer Service Representative

Customer Service AssociateCustomer Service Associates report to a General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly store.Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax.Laundry Capital pioneered the Laundromat "super store" concept by building large, bright, free standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more.Laundry Capital is recognized by the retail sales industry as the "gold standard" for laundromat retail in the United States.Essential Job Functions:Provides assistance to customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that ariseResponsible for accurately utilizing the cash register or point of retail sale computerHas a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional itemsEnsures retail sales items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running lowUtilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shiftAccurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; informs supervisor of any customer complaints or claims.Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniformFollows all safe practices to prevent accidents and injuries to customers and employeesUnderstands responsibilities for emergency situations such as fires, floods and severe weatherMaintains a safe environment inside and outside of the storeContinually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as requiredJob Requirements:Must be able to stand for up to 8+ hours at a time for a shiftMust be able to lift 35 poundsMust be able to communicate with all customers and associates in a professional mannerMust be able to work well with others and remain calm in stressful situationsPrevious experience in customer service or retail is preferredAbility to resolve customer issues/complaints in a fashionable and timely mannerAbility to perform assigned tasks by managementAbility to work a flexible (open) schedule