Customer Service Representative

Description

Provide service excellence and be a trusted advisor to our prospects and customers by accurately and efficiently fulfilling their fluid power needs. Our Customer Service Teams work in partnership with our outside sales, procurement, and suppliers to grow our business with existing customers, develop and gain new customers and exceed our monthly sales goals.

Duties/Responsibilities:

• Generate quotes, enter orders, contact vendors, update records and track orders as necessary through our ERP system in a timely fashion


• Engage with Internal and External Customers on behalf of Wilson Company


• Work with internal CSR teams and other departments to find appropriate solutions to problems.


• Contact customers following sales to ensure on-going customer satisfaction and resolve any pending issues or concerns


• Solve customer application problems


• Cross over competitive products


• Expedite orders for customers


• Process customer returns


• Trouble shoot and resolve order processing issues


• Assume the product specialist role for two specific product lines, (cylinder, HVD, Pump, Versa, TFD, etc)


• Load customer part number cross-references & specific pricing information


• Utilize printed and on-line vendor information resources


• Keep product and reference information up to date


• Provide literature to customers


• Pick, pack and ship items if necessary


• Remain current on product developments by attending training provided by the company or vendors, reading trade journals, supplier literature, etc.


• Occasional visits to customer sites with our field representatives


• Assist with Retail Store activities as required.


• Assist in warehouse activities as required, i.e. cycle counting, receiving, etc.

Requirements

Required Skills/Abilities:

• Mechanical and mathematical aptitude required


• Ability to be courteous and have a positive attitude


• Good listening & clarification skills


• Ability to work well in a fast-paced team environment


• Must be detail oriented and maintain a high level of accuracy


• Ability to build and maintain long term relationships


• Ability to continuously improve knowledge


• Proficiency of Trulinx ERP system


• Good communication and problem-solving skills


• Good working knowledge of various computer programs including MS Office computer programs


• Good mechanical aptitude


• Completed Wilson Internal L2 training program requirements or have obtained IFPS certification.

Education and Experience:

• Technical school or four-year degree preferred, or 4-6 years of industry experience.


• 3 – 4 years customer service experience with strong understanding of Hydraulic/Pneumatic/Fluid Power products and their application is required.


• Valid driver’s license and acceptable motor vehicle record required.

Physical Requirements:

• Standing, walking, and sitting for long periods of time


• Use of hands and arms to touch, lift, reach, etc.


• Ability to lift packages, boxes, files, and open filing cabinets and storage areas


• Talking and hearing


• Ability to occasionally lift up to 10 lbs.

Salary Range: $24/hr -$28/hr, or approximately $50,000 - $60,000 annually.

**Employment is contingent upon successful completion of a background check, drug screening, and acceptable motor vehicle record, as well as possession of a valid driver’s license prior to start date.