Concierge

A great experience starts with you!

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you're looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Job Title:

Concierge

Pay Details:

The starting hourly rate for this position is $24.00 per hour.

This position provides event-day support for Premium guests at Honda Center, serving as a primary point of contact at Premium entrances and Concierge locations. The role is responsible for delivering exceptional customer service, assisting with ticketing and seating needs, coordinating with internal teams, and proactively resolving guest concerns to ensure a seamless Premium experience.

Responsibilities

Prepare documents and set up Concierge desk prior to events

Ensure there is a ticket taker, security staff, and elevator workers at Premium Entrances prior to doors

Prepare Premium will call tickets and work with box office and other departments regarding any missing tickets

Assist in placing relocation signs on suites prior to events as necessary

Greet and welcome Suite and Club Level guests entering Honda Center

Deliver exemplary customer service to maintain customer loyalty

Check-in clients who have Premium restaurant reservations

Work alongside the Service Team by resolving digital ticket related issues during event

Learn and be familiar with use of ticket scanner for ingress to scan guests' tickets when needed

Take calls from Suite clients throughout the event to ensure suite issues are resolved

Assist guests with finding their seats and troubleshoot any seating-related issues

Be a resource of information and guidance by answering event and facility related questions

Coordinate with other Premium Entrances to ensure guests tickets are at the correct entrance

Coordinate with operations on event nights and prior to doors with the Operations Team, Food and Beverage Team, Security Team, and IT Team via radio

Update Servicing on all Concierge materials needed for Premium Entrances

Assist with Premium giveaways as necessary

Communicate with Manager, Premium Services and Premium Service Executives on Ducks and Non-Ducks event issues

Assist guests with any questions or needs, proactively working to ensure guest issues are resolved quickly onsite

Record all guest concerns and issues on Concierge Report Forms for Service Team to follow up on ongoing issues

Help drive sales by establishing relationships with guests by anticipating their needs and building rapport

Work Special Events scheduled throughout the venue and off-site

Compile reports, non-used tickets, radios, and desk drawer keys to give to Premium Service person on duty at end of shift

Qualifications High School Diploma/GED

Customer service orientated

Positive attitude and demeanor

Excellent communication skills

Resilient and highly adaptable to change

Radio etiquette

Preferred knowledge about smart phones and arena style layout

Knowledge of Ticketmaster or ticketing software

Able to learn and be knowledgeable of all Premium related benefits and VIP experiences including special arrangements for Suite clients

Able to lift 50 lb.

Knowledge, Skills and Experience

Education - High School Diploma or Equivalent

Experience Required - 0-1 Year

MR2026

Company:

Anaheim Arena Management, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!