Inside Sales Representative

We are looking for a bilingual Inside Sales Representative who will be a key account manager for their assigned accounts and will be responsible for processing orders, preparing correspondences and to fulfill customer needs to ensure customer satisfaction.

Responsibilities: (Include but are not limited to):

Assists every customer in a timely manner

Manages orders taken by phone, fax and email, ensuring accurate data entry into the order management system

Processes customer orders in a courteous, efficient and timely manner

Organizes workflow to meet customer deadlines

Manages inbound and outbound phone calls professionally, efficiently and with good communication skills

Attends to customer questions, complaints and concerns immediately, and facilitates satisfactory resolution

Understands and appropriately uses corporate pricing systems to quote customers

Reviews quotes and orders for accuracy

Confirms all costs with vendors in the case of special orders

Requirements

2+ years of previous experience in inside sales

Experience in the manufacturing industry is preferred, but not required

Strong phone presence and experience

Proficient in Excel

Excellent verbal and written communications skills

Strong listening and presentation skills

Ability to work in a high paced, team oriented environment

Bilingual (English & Spanish)

Physical Demands

The description below is intended to describe the general content and requirements for the performance of this job but is not limited to:

While performing the duties of the job, the employee may be required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.

The employee must be able to lift and/or move up to 50lbs.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Some duties may be removed at any time and new duties may be added as GTI continues to grow. If and as required under federal or state law, upon request, reasonable accommodations which do not create an undue hardship will be considered, discussed, offered and implemented (if accepted) to enable persons with defined disabilities to overcome barriers to the performance of essential functions of the position.

Job Type & Schedule: Full time, Monday Friday, 8am - 5pm.

Job offer will be contingent to passing a drug screen, background check, providing I-9 documentation and signing a confidentiality agreement before they are able to work for the company.

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