Front Desk (Guest Services)

Front Desk (Guest Services) Western Camps, Inc. Reedley, California, United States

About this position About Western Camps, Inc.

Western Camps, Inc. is a mission-driven organization dedicated to providing meaningful outdoor, educational, and recreational experiences for individuals, families, and groups. Operating under the names Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center, and River Way Ranch Camp, we offer a range of programs and services that emphasize personal growth, environmental stewardship, and community connection.

Located in the foothills near Sanger, California, our facilities are situated within close proximity to Sequoia National Park, offering a unique setting that combines natural beauty with accessibility. With a long-standing commitment to safety, integrity, and excellence, Western Camps, Inc. strives to create environments where guests, students, and staff feel welcomed, supported, and inspired.

We value collaboration, professionalism, and a strong work ethic, and we are proud of the positive impact our programs have on the people and communities we serve. Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

6450 Elwood Rd. Sanger, CA 93657

About the Role - Front Desk Guest Services Do you enjoy creating memorable first impressions and helping people every day? If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you'll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit.

Schedule: This position offers up to 30 hours per week, with scheduling based on business needs.

Essential Functions:

Display top quality guest services, customer service

Responsible for taking resort reservations

Responsible for taking horseback riding reservations, scheduling

Manage all incoming and outgoing mail/packages

Answer multi-line phone system

Respond to or transfer client emails when appropriate

Transfer calls to each office, department, and individuals effectively, Communication Skills

Ensure front office and lobby area look professional and welcoming at all times

Request for housekeeping or maintenance attention when required

Assist guests with gift shop transactions

Guest check-in/check-out procedures and records

Balance bank register and handle cash register transactions

Take written messages during River Way Ranch Camp season for seasonal staff, Phone Support

Administrative Support

Other duties as assigned

Requirements:

Experience in guest services

Excellent verbal and written communication skills

Ability to organize time and multitask efficiently

Must have a good attitude and be a team player

Must be able to work evenings/nights, weekends, and holidays

Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs

Pay: $16.90 - $18.50 per hour

Schedule: Up to 30 hours per week.

Day shift

Evening shift

Flexible Schedule

Location: Wonder Valley Ranch Resort - 6450 Elwood Rd. Sanger, CA

Employee Benefits & Perks:

The company offers a comprehensive benefits program for Regular Full-Time employees, including:

Health, dental, and vision insurance

Paid sick time and vacation

In addition, we offer a variety of perks available to all employees -both Part-Time and Full-Time- such as:

Meals provided when guests are on property

Facility use privileges (Fitness Room, Fishing in the pond, etc.)

Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

About Western Camps, Inc.

Western Camps, Inc. is a mission-driven organization dedicated to providing meaningful outdoor, educational, and recreational experiences for individuals, families, and groups. Operating under the names Wonder Valley Ranch Resort, Wonder Valley Outdoor Education Center, and River Way Ranch Camp, we offer a range of programs and services that emphasize personal growth, environmental stewardship, and community connection.

Located in the foothills near Sanger, California, our facilities are situated within close proximity to Sequoia National Park, offering a unique setting that combines natural beauty with accessibility. With a long-standing commitment to safety, integrity, and excellence, Western Camps, Inc. strives to create environments where guests, students, and staff feel welcomed, supported, and inspired.

We value collaboration, professionalism, and a strong work ethic, and we are proud of the positive impact our programs have on the people and communities we serve. Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

6450 Elwood Rd. Sanger, CA 93657

About the Role - Front Desk Guest Services Do you enjoy creating memorable first impressions and helping people every day? If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you'll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit.

Schedule: This position offers up to 30 hours per week, with scheduling based on business needs.

Essential Functions:

Display top quality guest services, customer service

Responsible for taking resort reservations

Responsible for taking horseback riding reservations, scheduling

Manage all incoming and outgoing mail/packages

Answer multi-line phone system

Data entry, clerical support

Respond to or transfer client emails when appropriate

Transfer calls to each office, department, and individuals effectively, Communication Skills

Display professional phone etiquette

Ensure front office and lobby area look professional and welcoming at all times

Request for housekeeping or maintenance attention when required

Assist guests with gift shop transactions

Guest check-in/check-out procedures and records

Balance bank register and handle cash register transactions

Take written messages during River Way Ranch Camp season for seasonal staff, Phone Support

Administrative Support

Other duties as assigned

Requirements:

Experience in guest services

Excellent verbal and written communication skills

Ability to organize time and multitask efficiently

Must have a good attitude and be a team player

Must be able to work evenings/nights, weekends, and holidays

Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs

Pay: $16.90 - $18.50 per hour

Schedule: Up to 30 hours per week.

Day shift

Evening shift

Flexible Schedule

Weekends (Requirement)

Location: Wonder Valley Ranch Resort - 6450 Elwood Rd. Sanger, CA

Employee Benefits & Perks:

The company offers a comprehensive benefits program for Regular Full-Time employees, including:

401(k) retirement plan

Health, dental, and vision insurance

Paid sick time and vacation

In addition, we offer a variety of perks available to all employees -both Part-Time and Full-Time- such as:

Meals provided when guests are on property

Employee discounts

Facility use privileges (Fitness Room, Fishing in the pond, etc.)

Join our team and enjoy meaningful work, great benefits, and perks that make every shift rewarding!

The pay range for this role is:

16.90 - 18.50 USD per hour(Western Camps, Inc.)

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