Service Manager

Service Manager

Action Garage Door | Meridian / Boise, Idaho

Full-Time | On-Site

Base Salary: $80,000 + Performance Bonus

Total Compensation Potential: $100,000-120,000+

Build a Winning Team. Develop Great Technicians. Drive Results.

Action Garage Door is looking for a Service Manager to lead and develop our residential service team in the Treasure Valley.

This is not a desk-management position. We are looking for a hands-on leader who loves developing people, understands the relationship between great service and strong sales performance, and knows how to turn daily coaching into measurable results.

The right leader will spend time in the field with technicians, coach opportunities in real time, use data to identify performance gaps, and create a culture where technicians consistently deliver an exceptional customer experience while maximizing every opportunity.

What You'll Own

Lead, coach, and develop our residential service technicians

Drive service revenue, sales performance, and profitability

Improve opportunity conversion, average ticket, and technician productivity

Conduct regular ride‑alongs and in‑field coaching

Review calls, estimates, invoices, and technician performance

Coach technicians on presenting options and creating an exceptional customer experience

Establish clear individual goals and hold the team accountable

Lead daily huddles, weekly meetings, and individual performance conversations

Identify training needs and build development plans for technicians

Partner with Dispatch and the Call Center to maximize capacity and opportunity

Ensure technicians consistently follow Action Garage Door and ServiceTitan processes

Recruit, onboard, train, and retain high‑performing technicians

Resolve escalated customer concerns quickly and professionally

Recognize top performers while quickly addressing performance gaps

What We're Looking For

3+ years of leadership experience in a service organization

Proven ability to coach and develop frontline employees

Strong understanding of customer service and consultative selling

Comfortable managing through KPIs, scorecards, and performance data

Willingness to spend significant time in the field coaching technicians

Strong communication and accountability skills

Ability to build trust while maintaining high performance expectations

Experience in garage doors, HVAC, plumbing, electrical, or another home‑service trade strongly preferred

ServiceTitan experience strongly preferred

Base Salary: $80,000 + Performance Bonus

Total Compensation Potential: $100,000-120,000+

Benefits include:

401(k) with Company Match

Paid Time Off & Paid Holidays

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Professional Development & Leadership Training

Career Advancement Opportunities within Action Garage Door and Guild Garage Group

Why Action Garage Door?

Action Garage Door is investing in its people, strengthening its processes, and building a performance-driven culture where great employees have the opportunity to build great careers.

If you're a hands-on leader who enjoys developing people, believes in accountability, and wants to build one of the strongest residential service teams in the Treasure Valley, we want to talk to you.

If you’re ready to drive operational excellence, build a winning team, and lead with purpose — Action Garage Doors wants to hear from you!

Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Action Garage Doors may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.

Pay Range

$80,000 - 120,000 USD

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