Reporting & Automation Analyst

What are the top 3 skills required for this role?

1. Power BI Development & Data Modeling

2. Tableau Dashboard Development

3. Report Automation & Analytics

4. ITIL / ITSM Expertise

5. ServiceNow Reporting & KPI Management

Certifications Required

ITIL v4 Foundation Certification (mandatory/preferred).

Microsoft PL-300 (Power BI Data Analyst Associate).

Tableau Certification.

We are seeking a highly experienced Reporting & Automation Analyst/Lead with 7+ years of experience in Business Intelligence, Reporting, Analytics, and IT Service Management. The ideal candidate will possess strong expertise in Power BI, Tableau, report automation, dashboard development, and ITIL-based service management processes.

The candidate will be responsible for delivering enterprise reporting solutions, automating data and reporting workflows, developing executive dashboards, and providing actionable insights to leadership teams. Experience in IT Operations, ServiceNow reporting, and KPI management is highly desirable.

Key Responsibilities

Reporting & Analytics

Design, develop, and maintain enterprise dashboards using Power BI and Tableau.

Create executive-level reports, scorecards, and KPI dashboards.

Perform trend analysis and deliver actionable business insights.

Develop operational reporting for Incident, Problem, Change, and Service Management functions.

Present findings and recommendations to senior leadership.

Automation & Process Improvement

Automate report generation and distribution processes.

Leverage Power Automate, SQL and scripting tools to eliminate manual efforts.

Identify opportunities to improve operational efficiency through automation.

ITIL & ITSM Reporting

Support and enhance reporting for:

Incident Management

Problem Management

Change Management

Availability Management

SLA Management

Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics.

Work closely with IT Operations and Service Delivery teams to drive continual service improvement.

Stakeholder Management

Gather reporting requirements from business and technical stakeholders.

Translate complex datasets into meaningful visualizations and business narratives.

Support monthly, quarterly, and executive governance reviews.

Partner with cross-functional teams to drive data-driven decision-making.

Required Qualifications

Experience

7+ years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting.

Minimum 5+ years of hands‑on Power BI experience.

Minimum 3+ years of Tableau development experience.

Experience supporting enterprise‑scale reporting environments.

Experience working in ITSM or IT Operations environments.

Technical Skills

Power BI (DAX, Power Query, Data Modeling)

Tableau Dashboard Development

SQL & Data Analysis

Power Automate

Excel Advanced Reporting

ServiceNow Reporting & Analytics

KPI, SLA & Operational Metrics Reporting

Data Visualization & Storytelling

ITIL / ITSM Expertise

Strong understanding of:

Incident Management

Problem Management

Change Management

Service Request Management

Service Level Management

Continual Service Improvement (CSI)

Experience working within ITIL-driven organizations.

Preferred Qualifications

ITIL v4 Foundation Certification (mandatory/preferred).

Microsoft PL-300 (Power BI Data Analyst Associate).

Tableau Certification.

ServiceNow Reporting / Performance Analytics experience.

Exposure to Dynatrace, Splunk, Grafana, or other observability platforms.

Key Deliverables

Executive Dashboards & KPI Scorecards

Automated Reporting Solutions

SLA & Service Performance Reports

Incident & Problem Trend Analysis

Capacity & Availability Dashboards

Leadership Presentations & Insights

Continual Service Improvement Metrics

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