Service Coordinator

The Service Coordinator is responsible for all administrative functions related to the process of a service customer from entry of service ticket into accounting system through resolution and close out Service tickets. This position will have general administrative support to the Service Manager.

Responsibilities

• Interface with customers, Unlimited Technology technical staff and Unlimited Technology Technical Support Center to handle service functions.
• Provide outstanding customer service to improve customer satisfaction and relationship, comply to internal and external SLAs and KPIs.
• Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.
• Resolve billable and non-billable service tickets.
• Generate and process invoices for billable service items.
• Communicate daily with technicians regarding ticket/job status and schedule.
• Attend close-out meetings as appropriate.
• Open purchase orders for subcontractors.
• Schedule subcontractors for remote sites and follow through until close-out.
• Participate in the Safety Committee.
• Assist in product purchasing and order fulfillment activities such as placing material orders, providing pricing information, determining appropriate shipping methods, routes and rates.
• Monitor product order shipment to ensure on-time delivery to customers.
• Alert customers on shipping and schedule issues in advance.
• Maintain a competent understanding of the company’s products and their functions.
• Coordinate, analyze and improve customer service functions to meet company goals.

Qualifications

• High school diploma or associate’s degree in finance and/or accounting.
• At least 1–2 years experience in administrative support.
• Proficient in the use of a computer; advanced word and excel skills required.
• Excellent negotiation and communication skills (verbal and written) and ability to work well with internal and external suppliers and customers.
• Strong work ethic, teamwork, “can do” attitude and desire to provide best service.
• Strong interpersonal and communicative skills.
• Self‑starter and quick learner.Self‑organized, able to work with minimum supervision.
• Ability to be onsite quarterly.