Sr. Field Service Technician

Swire Coca-Cola strives to employ the best-qualified individuals from within or outside the Company for all open positions.

This information is not intended to be in conflict with any laws or applicable collective bargaining agreement. If a conflict exists, the law or collective bargaining agreement shall govern.

What does a Sr. Field Service Technician at Swire Coca-Cola do? Visit customers in assigned geography to diagnose and repair moderate to highly complex Coca-Cola beverage equipment provided to customers for resale of Coca-Cola products. Equipment includes fountain beverage dispensers, coolers, vendors, payment systems and ancillary equipment. Visits (service orders) are generally scheduled through assigned dispatcher but can be technician generated proactively. Responsible for the transportation, installation, removal, and repair (as needed) of fountain beverage dispensers, vendor and cooler equipment as assigned. Works under limited supervision.

Job Details: Schedule: 11:30am - 8:00pm Sun - Thurs

Job Level: 3

Responsibilities: Diagnose multiple types of complex fountain machine equipment ( e.g. B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage, Juice Machine) and other beverage equipment to determine work, parts, and materials needed and make required repairs. Move or remove equipment as required.

Travel to and from customer locations in assigned area.

Effective and appropriate interaction with customers, management, and associates.

Upon completion of service call, clean and sanitize equipment, clean work area.

By use of handheld device; document travel, labor, and materials (parts and supplies) use for each activity.

Correctly check in and out equipment and materials (parts and supplies).

Maintain accurate parts inventory ($30-$35K est. value). Maintain a clean, organized, and safe vehicle.

Attend meetings as assigned

Assist with special projects and events as assigned

Assist other associates as assigned

Performs other duties as assigned.

Requirements: High School Diploma (or GED) required

CFC Refrigeration Certification upon hire preferred

2-4 years' experience in diagnosis & repair of consumer or commercial appliances required

1-2 years beverage service technician (EFC, fountain install, bottle/can reactive) experience preferred

Must be able to demonstrate proficiency in SAP CONA, Microsoft Outlook, and PDF reader on an iPhone and/or iPad type device

Must be at least 21 years of age

Must have a valid driver’s license

Driving record must meet Swire’s vehicle policy requirements

Ability to work weekends and holidays as assigned

Ability to work with minimal supervision

Ability to lift a minimum of 50 pounds

Positive attitude

Ability to work with others

Ability to complete B.E.S.T., Freestyle Series, ABS, Remote Refrigeration, Water Filtration, Hot Beverage Juice Machine, and Fundamental Skills certifications certification within first year

Ability to complete equipment manufacturing and company training within 180 days of hire

Swire Coca-Cola is an equal employment opportunity and affirmative action employer that participates in the E-Verify program as required by law. All qualified applicants will receive consideration for employment without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status or other legally protected characteristics. Swire Coca-Cola does not sponsor applicants for work visas.

#J-18808-Ljbffr