DNA Partners
San Francisco / Global
Technology Support Analyst
- $70.000 - $90.000
GET
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San Francisco / Global
National Law Firm is searching for a Technology Support Analyst to provide advanced onsite and remote support for firmwide users. You’ll act as the first escalation point for Level 1, troubleshoot complex technical issues, support A/V and conference room tech, and deliver onboarding and small‑group training on firm systems.
What You’ll Do
Resolve advanced software, hardware, mobile, printer, and remote‑access issues
Mentor Level 1 technicians and provide knowledge transfer
Support conference room A/V, hybrid meetings, and tech setups
Handle onboarding, device imaging, and user training
Document tickets thoroughly and maintain proactive communication
Escalate complex issues to Level 3 and collaborate on solutions
Assist with testing new applications, tools, and services
What You Bring
3+ years advanced technical support in a large corporate IT setting
Strong troubleshooting skills across Windows, Microsoft 365, AD, SCCM, Citrix VDI & VPN
Ability to translate technical concepts for non‑technical users
Excellent communication, customer service, and problem-solving abilities
Experience delivering training a plus
Legal industry experience strongly preferred
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San Francisco / Global
San Francisco / Global
San Francisco / Global
San Francisco / Global
San Francisco / Global
San Francisco / Global