IT & Data Analyst

Tisun Beauty Supply is hiring an IT & Data Analyst in Charlotte, NC (onsite) to support day-to-day technology and deliver reporting and business intelligence for retail operations.

Responsibilities

Provide day-to-day technical support for employees and store locations

Troubleshoot computers, POS systems, printers, networks, software, and other technology-related issues

Assist with setup and configuration of computers, user accounts, software, and other technology

Coordinate with technology vendors and service providers when additional support is needed

Maintain accurate records of IT equipment, systems, users, and technology-related issues

Support appropriate security practices, access controls, and user permissions

Assist with technology implementations, upgrades, and system improvements

Support adoption of new software and technology across the organization

Collect, organize, analyze, and interpret business and retail data

Create recurring and ad-hoc reports for leadership and management

Analyze sales, inventory, product performance, customer trends, labor, and other operational data

Identify trends, patterns, discrepancies, and opportunities within company data

Develop dashboards and reporting tools to improve information usability

Monitor data quality to help ensure information is accurate and consistent across systems

Translate complex data into clear, actionable information for non-technical team members

Assist leadership with data-driven decision-making and business planning

Partner with store management and leadership to identify reporting and technology needs

Improve processes through automation, reporting, and technology solutions

Identify opportunities to reduce manual work and improve operational efficiency

Assist with system integrations and information flow between business applications

Maintain documentation for reports, processes, systems, and procedures

Support special projects involving technology, reporting, operations, and business development

Requirements

Bachelor’s degree in Information Technology, Computer Science, Data Analytics, Business Analytics, Information Systems, or a related field (preferred)

Relevant professional experience may be considered in place of a degree

Experience in IT support, data analysis, business intelligence, retail technology, or a related field

Strong analytical and problem-solving skills

Proficiency with Microsoft Excel or Google Sheets

Experience working with data, reporting tools, databases, or business systems

Strong attention to detail and accuracy

Ability to troubleshoot technical problems and identify practical solutions

Strong written and verbal communication skills

Ability to explain technical or analytical information to non-technical employees

Ability to manage multiple projects and priorities in a fast-paced environment

Strong organizational and time-management skills

Ability to maintain confidentiality when working with company, employee, customer, and business information

Technologies

Microsoft Excel

Google Sheets

SQL

Power BI

Tableau

Microsoft Power Platform

Google Workspace

Microsoft 365

POS systems

Retail management systems

Inventory management systems

CRM systems

Data visualization

Database management

System administration

Automation tools

API integrations

Cybersecurity and access management

Preferred Skills

SQL

Power BI

Tableau

Microsoft Power Platform

Google Workspace

Microsoft 365

POS systems

Retail management systems

Inventory management systems

CRM systems

Data visualization

Database management

System administration

Automation tools

API integrations

Cybersecurity and access management

Ideal Candidate

Analytical and detail-oriented

Dependable and professional

Curious and solutions-focused

Organized and proactive

Comfortable learning new technology

Able to work independently and collaboratively

Customer-service oriented

Interested in improving business processes

Able to maintain confidentiality and exercise good judgment

Salary: USD 50,000 - 65,000 per year

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