Infrastructure Engineer

Infrastructure Engineer

Plano, Texas;Jacksonville, Florida

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for working on the least complex technical designs that enable business strategies in accordance with architectural governance, standards and policies. This job facilitates deployment of technical solution by developing templates, playbooks, and automation used during implementation and consistently looking for opportunities to improve the reliability and efficiency of implementing services. Job expectations include embracing a culture of innovation and continuous improvement.

Overview:

We are seeking an experienced Windows Systems Engineer to join our infrastructure team. This role is responsible for the administration, support, maintenance, and continuous improvement of a multi-technology infrastructure environment. The ideal candidate will have strong expertise in Windows Server, Active Directory, and enterprise server hardware, along with the ability to support a broad range of infrastructure technologies in a hands-on capacity.

As part of a small infrastructure team, this individual will play a key role in maintaining system stability, security, performance, and availability while supporting day-to-day operations, project initiatives, and technology upgrades.

Responsibilities:

Provides subject matter expertise and consulting services on a range of technologies, contributing to the technology strategy for end-to-end engineering solutions and providing feedback to the architecture teams

Follows reference models, blueprints and playbooks to ensure the design is compliant

Assists in translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies

Assists Technical Analysts by ensuring system design technology solutions comply with enterprise system design and engineering standards

Develops software solutions to address manual and repeatable work or inefficient processes

Supports an inclusive and healthy working environment

Required Qualifications:

5+ years of experience administering Windows Server environments in an enterprise setting

Strong experience with: Microsoft Windows Server, Active Directory, Group Policy, DNS and DHCP, Enterprise server hardware

Experience supporting VMware virtualization platforms

Provide on-call rotational support, including off-hours support, during weeknights, Saturdays, and Sundays and on holidays as required

Desired Qualifications:

Experience with enterprise backup technologies, preferably Veritas NetBackup

Experience supporting SAN or enterprise storage solutions, preferably EMC storage platforms

Experience supporting Atlassian Jira administration

Experience with PowerShell scripting and automation

Experience with monitoring and infrastructure management tools

Familiarity with networking concepts including TCP/IP, VLANs, routing, and firewalls

Experience supporting small to mid-sized enterprise infrastructure environments

Microsoft, VMware, or related infrastructure certifications

Self-motivated and able to work independently

Comfortable supporting a broad range of technologies in a lean team environment

Strong customer service mindset and commitment to operational excellence

Skills:

Analytical Thinking

Application Development

Automation

Production Support

Risk Management

Adaptability

Architecture

DevOps Practices

Solution Delivery Process

Solution Design

Business Acumen

Innovative Thinking

Project Management

Stakeholder Management

Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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