Customer Service Representative

Customer Service Representative

Join Carjon Air Conditioning & Heating as a Customer Service Representative in Smithfield, RI, where you will convert incoming customer calls into booked service appointments and deliver exceptional customer experiences.

Office Location

Smithfield, RI – in‑office position.

Responsibilities

• Promote customer satisfaction by converting incoming calls into booked service appointments.
• Maintain real‑time communication with dispatch and manager.
• Handle high‑volume calls while remaining polite and concise.
• Answer customer requests, resolve issues, and promote membership‑based services.
• Manage daily workload independently.

Qualifications

• 2+ years of customer service experience.
• Proven track record as a phone expert.
• Strong communication and people skills.
• Expert ability to convert calls into booked appointments.
• Experience with Podium Chat Platform (texting).
• Proficiency with Microsoft Office and web‑based software navigation.
• Out‑of‑the‑box problem‑solving skills.
• Extreme attention to detail.

What We Offer

• Pay: $22.00 – $26.00 per hour.
• Bonus opportunities.
• Schedule: Monday – Friday, 8 am – 4:30 pm.
• Benefits: Medical, dental, vision insurance (70% company paid, family options), life insurance, flexible spending account, 401(k) with company match after 1 year.
• Paid holidays: 10; paid time off.
• Family‑owned since 1989; stable company culture.
• Team‑focused environment, employee engagement, annual parties.
• Celebrations: bonuses, in‑office breakfasts, contests, gift cards, Friday “FriYay”.

Legal Disclaimer

No phone calls or in‑office inquiries about this position. All candidates must apply online.