Systems Admin

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Systems Admin

Location: Burbank, CA

Duration: 12+ months

Responsibilities

Administrate and maintain the Health Plan Technology Services group SharePoint Site(s) / Site Collections.

Assist SharePoint users with setting up new sites, restoring deleted documents, and resolving site access issues.

Administrate NICE Perform platform, including server and application administration

Configure local call center ACD system including call scripts, agent administration, and call center reporting support.

Business Objects Crystal Reports server administration.

Administer Track-It! the internal service desk incident and work order management tool.

Qualifications

MIN REQUIREMENT - Bachelor’s degree in computer science, information technology, or related

Microsoft SharePoint 2007/2013 Site Collection Administrator experience. (at least 2-3 years).

Microsoft SQL Server Administrator experience (at least 6 years). Must be able to remove, install, and configure this software on the server.

Microsoft Windows Server 2003, 2008, R2 and 2012 experience.

Microsoft IIS Server Administrator experience (at least 4 years). Must be able to remove, install, and configure this software on the server.

MS Windows Server and MS SQL Server security experience (at least 4 years). Experience should include working to fix security issues and user access issues in the MS Windows 2003, 2008, and 2012 environments. Also, experience should include working to fix security issues and user access issues in the MS SQL Server 2008 R2, 2012, and 2014 environments.

Telephony experience preferred (Avaya CMS and AES experience a plus)

Knowledge of BMC Track-It! backend (preferred).

Minimum number of years of experience required –6+ years

Desired skills

NICE Perform administration experience

Telephony experience preferred

Knowledge of BMC Track-It! backend

Soft Skills

Great communication skills both verbal and written

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