Senior Computer and Network Technician

Company Overview

NerdsToGo is a rapidly growing technology-based service company with a mission to provide the best white-glove service in the business. We strive every day to provide outstanding technology services for residential and small business customers, demystifying technology and making it accessible for all.

Benefits

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job Summary

We are seeking a Level 2/3 technician to join our team. This role will primarily focus on providing advanced on-site technical support, executing managed services tasks, and leading complex projects for our customers, both residential and small businesses. This business technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

Responsibilities

Provide account management for business customers

Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs

Maintain a positive, empathetic, and professional attitude toward customers at all times

Perform advanced PC hardware and software troubleshooting, repair, and maintenance

Execute data recovery, loss prevention, and advanced network installation tasks

Administer Microsoft 365 environments, including user management, security settings, and application configuration

Manage and maintain Active Directory and Azure AD environments

Work with cloud providers such as Azure, AWS, and Google Cloud Platform to implement and support customer solutions

Plan and execute productivity suite migrations, ensuring minimal downtime and seamless transitions for customers

Scope, design, and implement network infrastructure projects, including LAN, WAN, and wireless solutions

Conduct security and risk assessments for customer environments, recommending and implementing appropriate solutions

Utilize PSA (Professional Services Automation) and RMM (Remote Monitoring and Management) tools to monitor, manage, and resolve alerts and issues

Collaborate with Level 1 technicans, providing mentoring, guidance, and support when needed

Qualifications

Associate's or Bachelor's degree in a technology-related field, or equivalent experience

Minimum of 3 years of experience providing technical support, preferably in a managed services environment

Advanced knowledge of PC troubleshooting and repair (A+ certification skill set)

Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices

In-depth knowledge of Windows OS, Windows Server, and experience with Mac and Apple products

Familiarity with Office suite (Word, Excel, PowerPoint, and Outlook)

Strong communication and customer service skills

Valid driver's license and clean driving record

Preferred

Network+, Security+, CCNA, ACMT, MCSE, or other relevant certifications

Scripting Experience

Experience in a managed services environment

Benefits/Perks

Opportunity to join an incredible company that values people and results

Make a significant contribution to our history-making journey

Be a part of a supportive and caring team that prioritizes learning and growth

Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity

Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

Compensation: $30.00 - $35.00 per hour

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