Application Support Analyst

Position : Application Support Analyst

Classification : Full-time, Exempt

Reports to : Manager, Information Systems

Company : DePelchin Family Services

Location : Houston, TX

Position Description

The Application Support Analyst is responsible for resolving end-user issues with software and responding to requests for enhancements. This position is accountable for smooth, efficient, and coordinated information reporting processes. The position requires strong interpersonal and verbal skills, and the ability to appropriately obtain and handle requests for sensitive information.

THIS IS AN IN-OFFICE POSITION REQUIRING REGULAR ON-SITE ATTENDANCE.

Primary Responsibilities

Supports software programs across multiple departments and functions. Resolves customer problems with software and responds to requested improvements and enhancements

Identifies and communicates service improvement opportunities

Performs system configuration.

Assists with the development of forms and reports

Assists with the implementation of upgrades and new applications

Assists with the development and delivery of training on software applications

Responsible for manual and automated operational tasks

Demonstrates an interest in personal and professional growth

Required Qualifications

Two (2) years’ experience in an operations support environment supporting multiple businesses applications.

Two (2) years’ coursework in software applications analysis, design, development, database design and management, and project management. Work experience may be substituted for this requirement

Preferred Qualifications

One (1) year experience in database or software development strongly preferred.

Experience in social services or healthcare preferred.

Experience with Extended Reach a plus

Knowledge, Skills, and Abilities

Proficiency with Microsoft Office as well as Microsoft Visio and Project

Advanced computer software and hardware knowledge and skills

Ability to troubleshoot a variety of computer problems

Ability to Interact with staff with a service orientation

Ability to stay organized while executing multiple projects.

Ability to maintain professional, confidential work environment

Work Conditions

Environment: Office-based

Range of Schedule: Mon – Fri, 7:00 a.m. to 8:00 p.m

Travel: None

DePelchin is Proud to be an Equal Opportunity Workplace.

DePelchin is committed to selecting and employing the best and most qualified person available for each job opening without unlawful discrimination of any kind. Additionally, DePelchin is committed to providing a work environment free of discrimination and harassment on the basis of race, color, sex (including pregnancy, sexual orientation and gender identity), marital or parental status, veteran status, religion, national origin, age, disability, family medical history, genetic information, or political affiliation.

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