Information Technology Analyst

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This range is provided by Franklin Fitch. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range $55,000.00/yr - $70,000.00/yr

Direct message the job poster from Franklin Fitch

Recruitment Consultant | IT Infrastructure Staffing Expert | Connecting Businesses with Top IT Talent IT Support Analyst – Law Firm (Could Also Hire In Houston Or Dallas)

One of my legal clients is looking for an IT Support Analyst to provide technical support to attorneys and staff in a high-demand, fast-paced environment. This role will focus on resolving hardware, software, and application issues while supporting key legal technologies and ensuring smooth daily operations.

Key Responsibilities:

Deliver first- and second-line support across desktops, mobile devices, and legal software.

Support Microsoft 365, Windows, VPN/Citrix, and tools like iManage, Litera, and Nuance PDF.

Manage user accounts via Active Directory and handle onboarding/offboarding tasks.

Track and resolve tickets using ITSM tools (e.g., ServiceNow or Ivanti).

Document resolutions and collaborate with infrastructure and application teams as needed.

Preferred Skills:

Experience supporting users in a law firm or professional services setting.

Strong knowledge of Microsoft Office in a legal context (styles, templates, redlining).

Familiarity with legal tech platforms and remote access tools.

Excellent communication and troubleshooting skills.

ITIL certification is a plus.

If this seems like a fit, apply now!

Seniority level Seniority level Associate

Employment type Employment type Full-time

Job function Job function Information Technology and Engineering

Industries Legal Services and Law Practice

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Inferred from the description for this job Medical insurance

Vision insurance

401(k)

Pension plan

Paid maternity leave

Paid paternity leave

Child care support

Student loan assistance

Disability insurance

Tuition assistance

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