OpenText Exstream Cloud Native (CN) Developer / CCM Engineer

Overview:

ROLE_DESCRIPTION -

You will design, build, and run large-scale Customer Communications Management (CCM) solutions on OpenText Communications (Exstream) Cloud Native (CN). The work spans document design in Communications Designer, orchestration with Communications Orchestrator, business content authoring via Content Author, and enterprise-grade promotion/approvals across non-prod and prod domains. You will collaborate with product owners, infra/tenant admins, DevOps, and cross-vendor teams to modernize on-prem Exstream workloads and deliver high-volume batch and real-time communications in Kubernetes environments (AKS/EKS/OpenText Cloud/private cloud).

Key Responsibilities:

Design communications in Communications Designer; model flows in Communications Orchestrator; enable business-side edits in Content Author with robust approval workflows.

Assess existing server-based/legacy packages (including PUB-based apps). Execute redesigns or rationalized lift-and-shift where appropriate; leverage CN accelerators (e.g., .docx/PDF design importers, component export/import via DAS).

Engineer high-volume/bulk and interactive/on-demand outputs; profile engine throughput; partner with infra on Kubernetes scaling, HA/DR, and resource tuning (CPU/memory/vCores).

Implement automated build, test, and promotion pipelines (Azure DevOps/Jenkins/Git); enforce domain-based promotions and approvals to prod.

Model inputs (JSON, XML, flat/reference/report files) and outputs (PDF/print streams/email/SMS/HTML); ensure regulatory language integrity and brand governance.

Troubleshoot CN design-tool/runtime issues (e.g., save failures, timeouts); differentiate application vs infrastructure causes; drive root-cause and preventive actions.

Coordinate multi-team "factory model" delivery; lead technical discussions with business areas; contribute to architecture decisions and platform roadmaps.

Required Skills & Experience Hands-on with CE 25.x features; deep usage of Communications Designer, Content Author, Orchestrator, DAS/OTDS, and domain promotion workflows.

On-prem (classic) to CN migrations, PUB rationalization; experience using .docx/PDF design importers introduced in 25.x.

Strong knowledge of Kubernetes (AKS/EKS/OpenText Cloud), containerized deployments, scaling, observability; familiarity with CN being deployable anywhere (public/private/off-cloud).

CI/CD (Azure DevOps/Jenkins/Git), pipeline governance; scripting (PowerShell/Bash) for automation.

JSON, XML, flat/reference/report inputs; omni-channel outputs (PDF/print/email/SMS/web).

Experience coordinating multi-vendor delivery and developing the factory model (20+ developers).