IHG Hotels
Los Angeles / Global
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Los Angeles / Global
IHG Hotels - 899 Francisco Street - Responsibilities: Greet guests and provide a warm welcome to start a memorable guest experience; Acknowledge IHG Rewards Club members and returning guests, in person or on the phone; Take and manage guest bookings, upsell opportunities, and inform guests about ways to improve their stay; Handle cash and credit transactions and manage check-in/out procedures with IDs and room keys; Respond to guests' messages, requests, questions, and concerns and escalate to management when needed
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