Driver Admin

Driver Admin

Support Drivers. Maintain Records. Keep Operations Running Smoothly.

Join Our Team in Austin, TX

We are seeking a detail-oriented, organized, and proactive Driver Admin to join our team in Austin, TX. In this role, you will serve as a vital support resource for our driver network by managing administrative processes, maintaining accurate records, assisting with onboarding, and ensuring drivers have the resources they need to succeed.

As a key member of the operations team, you will work closely with drivers, leadership, and internal departments to support daily administrative functions, improve operational efficiency, and contribute to a positive driver experience. Your strong organizational skills, attention to detail, and commitment to service will help drive operational success throughout the organization.

Benefits

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Monday-Friday Schedule
• Career Growth and Advancement Opportunities
• Supportive and Collaborative Work Environment

What You'll Do as a Driver Admin:

Driver Administration & Support

• Serve as a primary point of contact for drivers regarding administrative questions and support requests.
• Assist with new driver onboarding, documentation, orientation scheduling, and account setup.
• Maintain accurate driver records, files, and database information.
• Process driver applications, agreements, and required paperwork.
• Ensure all driver documentation is complete, accurate, and properly maintained.
• Provide timely support and assistance to drivers regarding company policies and procedures.

Documentation & Record Management

• Maintain organized and confidential driver files and records.
• Monitor required documentation, licenses, certifications, and renewal deadlines.
• Track and update driver information in company systems and databases.
• Conduct routine audits to ensure records remain current and complete.
• Ensure documentation is properly stored and readily available when needed.
• Assist leadership with administrative reporting and record requests.

Operational Support

• Coordinate driver meetings, training sessions, orientations, and administrative appointments.
• Collaborate with operations, dispatch, recruiting, and management teams to support driver success.
• Assist with data entry, reporting, and daily office administrative functions.
• Help identify and improve administrative processes and workflow efficiencies.
• Support special projects and department initiatives as assigned.

Driver Relations & Communication

• Build positive and professional relationships with drivers and staff.
• Communicate important updates, company information, and operational changes.
• Assist in resolving driver concerns and direct issues to the appropriate department when necessary.
• Promote a positive, service-focused culture throughout the organization.
• Support driver engagement and retention initiatives through effective communication and follow-up.

Reporting & Administrative Assistance

• Generate reports related to driver activity, onboarding, documentation, and operational metrics.
• Maintain spreadsheets, tracking systems, and administrative records.
• Provide leadership with timely updates and accurate information.
• Assist with workforce planning and scheduling support as needed.
• Support continuous improvement efforts through accurate recordkeeping and data management.

Qualifications for a Driver Admin:

• Experience in administration, transportation, logistics, operations, customer service, human resources, or a related field preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and interpersonal skills.
• Proficiency with Microsoft Office Suite and database systems.
• Ability to handle confidential information professionally and discreetly.
• Self-motivated, dependable, and team-oriented.
• Commitment to providing exceptional internal customer service.

Why Join Us?

• Play a vital role in supporting drivers and daily operations.
• Join a team that values professionalism, accountability, and teamwork.
• Build meaningful relationships with drivers and operational leaders.
• Contribute to the success of a growing transportation organization.
• Enjoy opportunities for professional growth and career advancement.
• Make a direct impact on driver satisfaction, operational efficiency, and overall business success.