Account Manager

Senior Account ManagerThe Senior Account Manager is responsible for managing specific key client accounts and maintaining an excellent client relationship. The Senior Account Manager establishes budgets with the client, is there for conflict resolution, ensures timely deliverables, writes creative briefs and handles all client financials in partnership with operations. They are also in charge of contracts and contract renewals, quality control on the account, and actively pursues new opportunities with the client. Above all, the Senior Account Manager knows more about the accounts than anyone else in the agency; s/he is the go-to person for that client.What You Will DoBuild and maintain strong relationships with clients and partnersWork with clients to define goals and corresponding KPIs, and communicate these to the internal teamProvide strategic branding, thought leadership, and expertise to expand business relationshipsProactively planning client/agency projects on a quarterly and annual basisIdentify and capitalize on upsell opportunities within client portfolioManage all assigned client strategy efforts and projectsWork closely with all agency personnel in developing creative briefs, plans, recommendations, and deliverablesOversee workflow to ensure all efforts align with brand strategy and client goalsTrack budgets, create and monitor client SOWs, and reconciliation of budget/billing with oversight from directorUnderstand business objectives, challenges, and opportunities of client, target audience and industrySupport, mentor and oversee Account Managers and Account Coordinators (if applicable)Coordinate and participate in team trainings and new hire onboardingOngoing evaluation of agency processes to ensure efficiency and effectiveness; suggest optimizations when and where neededContribute positively to agency cultureYour Credentials3-5 years' experience in account management, agency setting preferred.Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients at all levels.Strong negotiation and influencing skills, with the ability to drive customer satisfaction and achieve business growth targets.Proven experience in account management or sales, preferable in an agency environment.Ability to think strategically, analyze data, and develop actionable insights to drive business outcomes.Exceptional problem-solving skills, with the ability to proactively identify and address client needs and challenges.Strong presentation and public speaking skills, with the ability to effectively communicate complex ideas and concepts.