Inside Sales Representative

Job Overview

As a member of our inside sales team, you will be promoting and generating sales of building material supplies (roofing, siding, windows, etc) from our distribution center Westfield, IN while providing superior customer service.

Key Skills & Experience

Exterior building materials knowledge (strongly preferred)

Inside sales experience and ability to multi‑task

Customer service focus with substantial data entry responsibilities

Position Summary

Cultivate “Raving Fan” customer experiences with a best‑in‑class image under general supervision reporting to the Branch Manager. The Inside Sales Representative will work in a fast‑paced, high‑volume environment and is responsible for assisting customers through qualifying their product and/or service needs while ensuring fulfillment.

Essential Functions

Answer customer inquiries via phone and walk‑in business concerning price, qualifying product needs, and partnering with vendors for support.

Communicate with outside sales representatives on customer orders, requirements, problems or concerns and changes.

Initiate product transfers to other branches or direct to customers.

Generate, place, and confirm purchase orders with suppliers.

Operate cash register, enter sales data into the computer, and research information for customers using the computer system.

Accurately complete all required paperwork (e.g., coding, costing, pricing, daily cash summary, bank deposits, etc.) on a timely basis.

Receive payment for merchandise or services sold and enter sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures.

Maintain current price documentation and product literature as it becomes available.

Keep product knowledge current to evolving manufacturing supply.

Inside Sales Duties

Develop meaningful customer relationships to encourage loyalty and grow sales in additional categories.

Follow up on cold and warm leads to further the sales process.

Make outgoing calls to educate our customers on current promotions.

Understand and demonstrate the product or service to the customer.

Set and meet sales goals and objectives set by leadership.

Improve sales skills to increase sales success rates.

Document sales, quotes, or other business requested information.

Other Duties & Responsibilities

Participate in proactive team efforts in assigned company branch and affiliate branches to achieve departmental and company goals.

Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

Participate in the physical inventory of the warehouse materials.

Perform other duties as assigned.

Provide leadership to others through example and sharing of knowledge and skills.

Facilitate quality assurance system through “We need Your Ideas!”.

Qualifications

Associate’s degree with one to two years related experience and/or training; or High School Diploma or GED equivalent with three–five years experience.

Proficient personal computer skills including keyboarding, 10 Key, Email, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.; experience with Agility a plus.

Must have a minimum of 2–3 years in a customer‑facing role.

Construction industry knowledge is a plus but willing to train.

Spanish speaking is a nice to have.

Travel overnight up to 10%.

Benefits

20 paid days off (includes PTO, holidays and family focused company closure between Christmas and New Years).

Bonus incentive program as well as holiday bonuses and other bonus opportunities.

Competitive hourly rate with great OT potential during peak season hours.

Flexible work/life balanced hours, home every night and typical schedule Monday-Friday 7:00 A.M. – 4:00 P.M.

Significant employer contributions towards monthly premiums for medical, dental, vision, group life and AD & D benefit plans.

Additional voluntary benefit options available including short term and long term disability coverage, accidental injury, critical illness and cancer plans as well as additional life and AD & D benefit policies.

401(k) program with a best‑in‑industry company match.

Opportunity for career advancement.

Company Overview

Richards Building Supply is a wholesale building material distributor serving 15 states with over 65 locations.

EEO Statement

Richards Building Supply believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.

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