Shift Leader

Overview

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Time allocated to management tasks is documented here; the remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Responsibilities

Driving excellence in customer service

Maintaining company standards in product and facility specifications

Reviewing food handling procedures

Assessing operational processes

In the absence of management, may assume full responsibility for opening and closing of the restaurant; maintains administrative control but is not authorized to serve in a managerial capacity

Accountabilities

Customer Satisfaction/Product Quality: Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service.

Financial: Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations: Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation and order fulfillment to ensure adherence to company standards. Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.

Human Resources: Provides ongoing coaching and feedback for crew employees. Provides hands-on training for crew in Learning Zone.

Qualifications

Full-time Shift Leader role with wage rate $17.00 to $20.00 per hour

Pay and Benefits

PTO: A full-time team member who has completed 52 weeks of continuous full-time service is eligible for up to 40 hours of PTO per year; after 5 years, up to 80 hours per year

Medical, dental and health insurance eligibility

Short-term disability provided after 90 days of employment

Eligible for periodic bonuses if the store achieves desired goals

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